Title:

Senior Renewal Specialist Location:

United States; Remote (EST or CST preferred)

Experience:

Senior Job Function:

Renewal Specialist Employment Type:

Full-Time Industry:

Computer & Network Security About the position The Senior Renewal Specialist manages the organization's most complex, strategic, and high-value renewal opportunities. This role serves as a subject matter expert in renewal strategy, commercial negotiations, contract optimization, and retention risk management. The position influences renewal policy, mentors junior team members, and partners with leadership to improve revenue retention outcomes and renewal operating effectiveness. Responsibilities Lead complex, strategic, and high-value renewal engagements.\nDevelop renewal strategies for at-risk accounts, procurement-intensive customers, and enterprise agreements.\nConduct advanced commercial negotiations involving pricing, contract terms, and customer commitments.\nDrive retention initiatives and risk mitigation plans for critical accounts.\nPartner with Sales leadership, Customer Success leadership, Finance, and Legal on strategic customer decisions.\nIdentify opportunities to improve commercial terms, entitlement structures, and contract standards.\nMentor and provide guidance to Entry, Associate, and Renewal Specialists.\nLead cross-functional renewal reviews and executive-level account discussions.\nInfluence renewal forecasting accuracy and retention planning.\nContribute to development of renewal playbooks, operational processes, and best practices.\nAnalyze renewal trends and recommend improvements to reduce churn and revenue leakage. Skills and Qualifications Bachelor's degree or equivalent experience.\n6-8 years of experience in renewals, enterprise account management, customer revenue management, or related commercial roles.\nProven success managing enterprise-level renewals and complex commercial negotiations.\nAdvanced understanding of software subscription models, contract structures, and customer retention strategies.\nStrong analytical and forecasting capabilities.\nDemonstrated ability to influence senior stakeholders and cross-functional teams.\nExperience mentoring or providing leadership within a revenue-focused organization.\nStrong business acumen and commercial judgment. Travel Requirements Up to 10% Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.\nComprehensive benefit coverage globally.\nPaid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn't exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.\nCompetitive time off globally.\nDedicated employee-focused ambassadors via Key Contributors & Culture Committees.\nDIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.\nThe Keyfactor Alliance Program to support DEIB efforts.\nWellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.\nGlobal Volunteer Day, company non-profit matching, and 3 volunteer days off.\nMonthly Talent development and Cross Functional meetings to support professional development.\nRegular All Hands meetings - followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make \"it\" happen. Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION

Applicants with disabilities may contact a member of Keyfactor's People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. 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