Operations Manager - Residential Painting Production

What This Job Actually Is We're a growing residential painting company looking for an Operations Manager who can take ownership of day-to-day production . This is a hands-on, field-based role. You will not be sitting behind a desk all day. You'll be visiting job sites, managing crews, solving problems, keeping schedules moving, and making sure customers have a smooth experience.

The main goal is simple:

Jobs need to start on time, stay on track, meet quality standards, and finish properly. Right now, the owner is heavily involved in production. We're looking for someone who can step in, take control of the daily operations, and help the business grow without things breaking. What You'll Be Responsible For Managing 2-5 painting crews across multiple residential job sites Building and adjusting daily and weekly production schedules Visiting job sites to check progress, quality, and crew performance Making sure crews show up prepared and on time Confirming materials, colors, scopes, and job details are ready before work starts Solving real-time problems such as delays, callouts, change orders, weather issues, customer concerns, and crew performance issues Holding crews accountable to quality, timelines, cleanliness, and professionalism Communicating with customers when needed Sending updates to the owner and internal team Making sure jobs are completed on schedule and to company standards Reviewing job progress, completion details, and any open punch-list items Helping improve systems, processes, and production flow over time What Success Looks Like You are successful in this role when: Jobs start when they are supposed to Crews know where to go and what to do Job sites are clean, organized, and professional Customers feel communicated with and taken care of Quality issues are caught before the customer catches them Projects are completed on time and at standard Crews are held accountable without constant drama The owner does not have to be involved in every production issue Production feels organized instead of reactive Who This Is a Great Fit For This role is a strong fit if: You have managed field crews, trades, or job sites before You are comfortable being in the field most days You can keep multiple jobs moving at once You know how to hold people accountable without losing control You are organized, direct, and calm under pressure You can solve problems quickly instead of overthinking them You can communicate professionally with homeowners and crews You are comfortable dealing with conflict when needed You like building systems, not just reacting to problems You want to grow with a company that is scaling Experience We're Looking For Strong candidates may come from backgrounds such as: Residential painting production Construction project management Field operations management Remodeling or home services Crew management Trade supervision Service business operations Painting experience is a major plus, but the most important thing is that you understand how to manage crews, schedules, job sites, customers, and quality in a field-based environment. Requirements - Non-Negotiable Please do not apply unless you have: Experience managing crews, job sites, or field teams Ability to work in person in the Buffalo, NY area Reliable transportation Strong communication skills Ability to handle accountability and difficult conversations Strong organization and follow-through Comfort visiting multiple job sites in a day Ability to work directly with the owner and internal team Ability to manage changing schedules and real-time issues Who This Is Not For This is not the right fit if: You want a fully remote or desk-based role You have never managed crews, trades, or job sites You struggle with confrontation or accountability You avoid difficult conversations You need everything to be perfectly predictable every day You are looking for a purely strategic/executive position You do not like being in the field You are disorganized or slow to follow up You panic when plans change Compensation & Growth Base salary: $55,000-$75,000 per year, depending on experience Performance bonus tied to production, job completion, and quality Opportunity to grow into a larger leadership role as the company scales Long-term growth potential for the right person Why This Role Matters This role is critical to the next stage of the business. We have the leads, customers, and work coming in. Now we need someone who can help run production properly so crews are organized, jobs are profitable, customers are happy, and the owner is not stuck putting out fires all day. If you are the kind of person who can bring structure, accountability, and calm to a busy field operation, this could be a great fit.

Pay:

$55,000.00 - $75,000.00 per year

Benefits:

Employee assistance program Opportunities for advancement Professional development assistance Application Question(s): What experience do you have managing crews or job sites? What type of field or trade work have you managed before? What makes you a strong fit for this role? Do you have your own reliable vehicle and driver's license?

Work Location:

In person