Technical Writer

Technical Writer Lakeland, FL Job Details $55,000 - $65,000 a year 21 hours ago Qualifications Knowledge management Computer operation Document review (document control) Bachelor's degree in communications Automation Procedural guides Technical documentation Regulatory compliance Content editing Visio Training material drafting Mid-level Databases Change management Bachelor's degree in English Bachelor's degree Continuous improvement Task prioritization Content development QA/QC Technical writing Communications Computer skills Instructional materials development English Pharmacy operations AI Cross-functional collaboration Document management systems Healthcare compliance Stakeholder relationship building Generative AI Cross-functional communication Technical Writing Stakeholder management Full Job Description At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.

Our Vision:

Unlocking the full potential of pharmacy care management to empower people to live healthier, happier lives.

Our Mission:

To drive pharmacy care that builds trust, improves outcomes, and puts people first. Summary WellDyne and HealthDyne are seeking a skilled and detail-oriented Technical Writer to join our Learning & Development team. This role is responsible for documenting, standardizing, and maintaining clear, accurate, and compliant Standard Operating Procedures (SOPs) and job aids across all departments. The Technical Writer will play a critical role in enabling operational excellence, regulatory compliance, and scalable growth by bridging the gap between complex technical information and learner comprehension. The ideal candidate is highly organized, comfortable working across diverse business functions, and experienced in leveraging AI-enabled tools to accelerate documentation development, improve content quality, and enable scalable knowledge management. This role will create, maintain, and ensure access across the organization while ensuring accuracy, consistency, and regulatory compliance. The Technical Writer reports directly to the Manager, Organizational Learning & Development and collaborates with cross-functional teams to achieve organizational objectives. Essential Duties and Responsibilities Develop, document, and maintain SOPs for all departments, ensuring clarity, consistency, and alignment with regulatory and operational requirements that support compliance with healthcare, pharmacy, and data security best practices. Partner with subject matter experts (SMEs) to capture processes accurately and translate complex workflows into clear, user-friendly documentation. Utilize AI-assisted tools to accelerate documentation development, summarize SME input, and streamline SOP creation and updates. Document operational workflows using visual process mapping tools (e.g., Visio, Lucidchart, Miro) to enhance clarity and training effectiveness. Create and maintain job aids, quick-reference guides, process maps, and other performance support materials. Collaborate with Learning & Development to align documentation with training programs, onboarding, and change management initiatives. Continuously maintain and update job aids based on user feedback and process changes. Leverage generative AI tools and automation technologies to accelerate the drafting, editing, and updating of SOPs and operational documentation. Use AI tools to convert meeting notes, SME interviews, transcripts, and process walkthroughs into structured documentation and knowledge assets. Apply AI-assisted editing and summarization tools to improve documentation clarity, consistency, and formatting across departments. Provide recommended improvements to documentation. Conduct regular reviews and updates to documentation to reflect process, system, or regulatory changes. Education and Experience Bachelor's degree in Technical Writing, Communications, Instructional Design, English, or a related field (or equivalent experience). 3+ years of experience as a Technical Writer, preferably in healthcare, pharmacy, life sciences, or other regulated environments. Proven experience creating process documentation such as SOPs and job aids. Strong ability to translate complex processes into clear, concise written materials. Experience using AI-enabled tools for writing, editing, or documenting workflows. Excellent collaboration and stakeholder management skills. Experience working within pharmacy operations, healthcare services, or highly regulated industries. Familiarity with document management systems, or knowledge of databases. Understanding compliance, audit, or quality frameworks (e.g., SOP governance, CAPA, QA/QC). Knowledge, Skills and Abilities Attention to detail and accuracy Cross-functional collaboration Continuous improvement mindset Time and priority management Knowledge management and documentation governance Work Environment / Physical Demands This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.

EOE M/F/D/V

- WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.