Digital Analyst

We are seeking a detail-oriented and tech-savvy Digital Technical Analyst to join our team and support the Digital Product Owner in delivering exceptional experiences for our members. This role will support our member portal product, working towards strengthening the core functionalities that empower members to interact with their health plans effectively, and implement innovative ways to continue to bring value to the member.

The ideal candidate will act as a bridge between business, product, and technical teams, ensuring that requirements are well-defined, solutions are aligned with strategic goals, and implementations meet quality standards. They will play a critical role in enhancing our digital platform, which enables members to manage their plans, access ID cards, view claims, make payments, and more, while contributing to personalized, data-driven, and proactive care solutions.

Key Responsibilities:

Technical Analysis & Solution Design:

Partner with the Digital Product Owner to gather, document, and analyze technical requirements for the member portal and mobile app re-platforming initiative.

Collaborate with engineering teams to translate business requirements into technical specifications, user stories, and acceptance criteria.

Identify gaps and opportunities in the current platform architecture to improve scalability, security, and performance.

Support digital cutovers & migrations: Play a key role in transitioning membership to a new portal by evaluating and documenting current-state needs, recommending enhancements, authoring in our CMS, and supporting implementation efforts.

Ensure core functionalities such as benefit access, claims viewing, and payments are optimized and seamlessly integrated into the new platform.

Collaboration Across Teams:

Act as a liaison between product, design, engineering, and business stakeholders to ensure alignment on technical solutions and deliverables.

Collaborate with developers to assess the technical feasibility of proposed features and functionalities.

Assist in testing, validating, and troubleshooting the features to ensure successful deployment.

Identify technical dependencies and limitations, ensuring they are addressed early in the planning and development process to mitigate risks and ensure smooth delivery.

Quality Assurance & Documentation:

Support quality assurance processes by defining test cases, reviewing deliverables, and ensuring features meet functional and technical requirements.

Contribute to the development of technical documentation, including process flows, use cases, and integration guides.

Maintain clear, concise, and up-to-date documentation for technical solutions, workflows, and processes.