A Technical Writer writes product instructions, user manuals or other material that helps to explain complex information or procedures. Writes help information available to customers online, or clear explanations of company policies. Supports internal communication among different technical, engineering and scientific specialists working on a project or product. Creates product documentation, and provides input for improving product design.
Please note that this is a 'internal job posting' link, intended for GSK/ViiV employees only. Contingent Workers should check with the recruiter of the Job Requisition to confirm whether the job is open to contingent workers and to obtain the correct job posting hyperlink. Please note it is your responsibility to notify your manager if you are interested in applying to an open position prior to the interview taking place. Please refer to your local policy for more information and guidelines. Business Introduction We manufacture and supply reliable, high-quality medicines and vaccines to meet patients' needs and drive our performance. Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it's vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply. We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients. Position Summary The purpose of the role is to be primarily responsible for the development, creation, update, and testing of electronic batch records in the Siemens OpCenter platform within the agreed timeline. The role participates, within a multidisciplinary project team, in the analysis and digitalization of new or existing business processes and is responsible for eliciting and gathering user requirements from the production team and converting them into an executable electronic batch record. The role is also responsible for testing, training, and documentation associated with creation and revision of the electronic batch record. Responsibilities This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: Engage process owners and stakeholders to acquire all relevant process information to allow eBR design. Design and create/update business process documentation for the electronic Batch Records (eBR) to support MES implementations and eBR lifecycle. Convert business process documentation into eBR in MES. Create appropriate testing and validation documentation to ensure functional and user requirements are met. Test and validate the eBR and associated protocols to ensure it is aligned with existing manufacturing processes With support from Tech and Automation, connect eBR to external systems such as OSI-PI and SAP to pull data into eBR. Provide support and training to end-users on the use of eBR, troubleshooting eBR issues, and support exception management (e.g. data correction in eBR). Drive continuous improvement of the eBR by utilizing data captured in MES, performing Gemba Walks on the shopfloor, and identifying and sharing best practices within and across sites. Create documentation to support LSOP creation and training materials. Compile and maintain relevant SAP and MES master data Perform all job responsibilities in compliance with applicable EHS and GMP regulations, guidelines, policies, standard operating procedures, industry practice and Industrial Excellence initiatives. Why You? Basic Qualification We are seeking professionals with the following required skills and qualifications to help us achieve our goals: Bachelor's degree in engineering, computer science, information systems, or related technical discipline, or equivalent experience. 3+ years' experience working in a manufacturing environment. 2+ years' experience with MES design, eBR development, or similar digital manufacturing tools. Experience creating process documentation, flowcharts, or Visio diagrams. Experience with testing and validation in a regulated environment. Hands-on experience with Siemens OpCenter or another MES platform. Preferred Qualification If you have the following characteristics, it would be a plus: Experience in pharmaceutical or biotech manufacturing.. Familiarity with integration technologies (OSI-PI, SAP, APIs) and basic scripting or coding. Experience with GMP documentation, validation protocols, and compliance activities. Customer-focused, organized, and able to work independently in a matrix environment. Strong written and verbal communication skills and ability to work with cross-functional teams. #LI-GSK Skills Business Analysis, Business Requirements Analysis, Data Validation, Decision Making, Project Scoping, Stakeholder Management If you require an accommodation or other assistance to apply for a job at GSK/ViiV Healthcare, please submit a request to HR via the Service Portal GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. This Position Description is to provide a framework for job understanding between employee and manager. It may not cover or contain the full listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice and at the discretion of the management of the Company. The position description is not used in the assignment or assessment of any GSK level or grade used in the Job Evaluation Process.