Technical Writer

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technical Writing/Process Documentation consultant in Charlotte, NC, Des Moines, IA or Phoenix, AZ (Hybrid). This is a contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration:

6+ Months with possible extensions Required Skills & Experience

• Strong technical writing / documentation experience
• Experience with Jira
• Experience working in a CMS environment
• Ability to:
• Translate complex processes into clear documentation
• Write concise, structured, logical content
• Strong attention to detail (critical)
• Ability to multitask across multiple documents/projects
• Strong stakeholder communication / consulting skills What You Will Be Doing
• Partner with business teams to:
• Gather process details
• Understand workflows end-to-end
• Write and maintain:
• Procedure documents
• Process documentation
• Updates to existing content
• Create documentation for:
• New processes being introduced
• Work within:
• Content Management System (CMS)
• Policy Governance Platform (PGP) (internal tool)
• Use Microsoft Word templates for documentation creation
• Upload and manage documents through approval workflows

Ensure:

• Correct metadata tagging
• Accurate data entry
• Update and manage related data in Jira Nice-to-Have
• Financial services or merchant services experience
• Experience with policy governance tools / document lifecycle systems
• Background in:
• Journalism
• Communications
• Process improvement