Technical Writer (ServiceNow)

Job Requirements Fort Meade, MD Secret Polygraph not specified Senior Level Career (10+ yrs experience) $100,000 - $120,000

Job Description Location:

Fort Meade, MD (Hybrid - on site 3 days per week)

Clearance Requirement:

Active DoD Secret (required at time of hire) Overview We are seeking an experienced ServiceNow Technical Writer to support a large-scale federal IT modernization and operations program. This role focuses on producing high-quality ServiceNow-specific documentation, including SLA and SOP development, end-user training materials, and technical process documentation in an Agile environment. This is a hybrid position at Fort Meade, requiring on-site support three days per week. Candidates must already hold an active DoD Secret clearance to be considered. Top Skills - Required Candidates must demonstrate strong experience in the following areas to be considered: 1. Technical writing experience specific to ServiceNow documentation 2. Experience writing SLAs and SOPs specifically for ServiceNow 3. Hands-on experience using Jira and Confluence for documentation management 4. Active DoD Secret clearance (required at time of hire) Key Responsibilities

• Develop and maintain ServiceNow documentation, including: ○ Standard Operating Procedures (SOPs) ○ Service Level Agreements (SLAs) ○ End-user guides, work instructions, and training materials
• Partner with business analysts, developers, and testers to document: ○ User stories ○ Technical and operational processes ○ System workflows and outputs
• Actively participate in Agile/Scrum ceremonies and collaborate throughout each sprint to ensure documentation stays aligned with development
• Maintain and update technical documentation within Atlassian Jira and Confluence
• Assist with documenting updates to performance work statements and operational processes
• Develop training content including: ○ User guides ○ Cheat sheets ○ Training presentations ○ Training videos (as applicable)
• Support onboarding documentation and train-the-trainer materials
• Prepare and deliver project presentations and documentation for stakeholders
• Work across multiple technical teams and communicate effectively with internal and external partners Basic Qualifications
• U.S. Citizenship required
• Active DoD Secret clearance required at time of hire
• Ability to work on site at Fort Meade 3 days per week
• Bachelor's degree in a related field or equivalent experience
• 4-8 years of relevant professional experience (Additional experience may be considered in lieu of a degree)
• Strong written and verbal communication skills
• Proven ability to manage multiple documentation efforts in a fast-paced environment
• Experience creating SOPs, SLAs, user guides, technical documentation, and training materials
• Ability to work independently while collaborating with distributed teams Preferred Qualifications
• Direct experience with the ServiceNow platform
• Experience working in Agile development environments
• Hands-on use of Jira and Confluence
• Familiarity with ITIL (ITIL Foundation or certification preferred)
• Experience supporting large, enterprise-scale IT systems Experience transitioning documentation from legacy systems to m group id: 10105424 N Name Hidden Recruiting Lead - Government Services Apply now