Technical Content Writer

We are seeking a detail-oriented Technical Content Writer to join our team and create industry-focused sales collateral and customer success stories for our portfolio of valves, actuators, and control systems. In this role, you will use Microsoft Copilot and other tools to accelerate drafting, while ensuring the final content is accurate, compliant, and tailored to customer needs. The ideal candidate can quickly learn complex technical solutions, identify the business outcomes they enable, and translate that knowledge into clear, engaging, easy-to-consume content that helps our sales teams start and advance customer conversations.

Key Responsibilities:

• Create industry-focused collateral: Write and maintain solution briefs, one-pagers, application notes, pitch-ready product overviews, and FAQs that translate technical capabilities into customer outcomes.
• Develop customer success stories: Plan, interview, and write customer stories/case studies that highlight business challenges, solution approach, measurable results, and customer quotes (with appropriate approvals).
• Translate technical content for customer audiences: Turn specifications, engineering documentation, and SME input into clear, engaging messaging that is accurate and easy to scan for busy customer stakeholders.
• Content design & production (InDesign): Use Adobe InDesign to build polished, customer-ready collateral using templates and style guidelines. Ensure content is easy to scan, visually clean, and consistent in voice; partner with design/marketing as needed for brand standards.
• Quality & technical accuracy: Edit, proofread, and validate content with subject-matter experts to ensure correctness, clarity, and compliance with company/industry requirements.
• Work with technical visuals: Coordinate with engineering and internal stakeholders to source, interpret, and incorporate drawings, schematics, and illustrations that support the narrative and accurately represent the solution.
• Content operations & version control: Manage document versions, approvals, and publishing timelines; maintain a clear source of truth and enable reuse/refresh of content as products and messaging evolve.
• Cross-functional collaboration: Work with product, engineering, sales, marketing, and field/service teams to gather inputs, align on positioning, and deliver content that supports the sales cycle.
• Tools, visuals & AI-assisted drafting: Use Microsoft Copilot and Microsoft 365 tools to accelerate outlines, first drafts, and rewrites. Use Adobe InDesign (expert level) to lay out final collateral, including placing and managing high-resolution images, diagrams, and supporting visuals. Apply sound judgment, fact-checking, and SME review to ensure high-quality final deliverables.
• Sales enablement support: Create and update supporting assets (talk tracks, objection-handling FAQs, comp.

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