REST API

documentation, including API reference, authentication flows, error handling, and code samples.

Familiarity with OpenAPI/Swagger standards and tools used for documenting APIs.

Excellent written and verbal communication skills with a strong command of English grammar and technical style.

Ability to navigate ambiguity, identify the right subject matter experts, and advocate for quality documentation across teams.

Portfolio of developer-facing documentation including API reference, integration guides, tutorials, and/or style guidelines.

Self-starter with the ability to manage multiple projects in a dynamic environment. Preferred Qualifications Experience with developer portal platforms such as Kong Konnect, Redocly, or similar.

Familiarity with Oxygen XML Author (DITA XML) and/or Paligo (cloud-based CCMS for DocBook XML).Experience with docs-as-code workflows, including Git and CI/CD pipelines.

Knowledge of HTML, CSS, and Markdown for documentation formatting and portal customization.

Experience in SaaS, telecom, or VoIP environments.

Experience working on a global product with partners across multiple time zones.

Familiarity with voice APIs, SIP, or real-time communications infrastructure.

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