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Quality & Learning Coordinator, Donor Ministries
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Samaritans Purse
North Wilkesboro, NC (In Person)
Full-Time
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Job Description
Quality & Learning Coordinator, Donor Ministries Location:
North Wilkesboro, NC, United States Job ID:
17381Date Posted:
Jun 5, 2026 Job Description Get Involved! Are you someone who enjoys building connections and encouraging others? Our Donor Ministries team has an exciting opportunity for a Quality & Learning Coordinator to join the team in North Wilkesboro, NC . In this role, you will be responsible for evaluating and shaping written communication responses from Donor Ministries to deliver clear and consistent responses to ministry partners. You will take appropriate action based on the content of the correspondence using established Donor Ministries processes and procedures. You will support the Quality and Learning Team by assisting with administrative tasks, including auditing, and other projects as assigned. Come be a part of the work the Lord is doing here at Samaritans Purse! A day in the life of aQuality & Learning Coordinator:
At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other and our staff and volunteers who serve around the globe. In the role of Quality & Learning Coordinator , you will have the opportunity to: Maintain your personal relationship with Jesus Christ and be an effective witness for Him Evaluate and edit written communications produced by Donor Ministries to ensure effective and excellent communication while meeting departmental deadlines. Documents edited include emails, letters, and specialized resources.Substantively edit material to ensure:
appropriate organization, structure, and presentation of information, necessary information included and irrelevant or unclear information removed, clarity, focus, and effectiveness of message.Copy edit material to ensure:
absence of errors, omissions, inconsistencies, and redundancies, accuracy of factual information; correct grammar, syntax, punctuation, and formatting and professional and relational style in all communications. Assist with coaching Donor Ministries staff in email and correspondence writing. May include one-on-one coaching for staff development, informational sessions during staff onboarding, or other sessions as assigned. Create new and special response letters, emails, and resources as requested by DM leadership or team members. Support the Quality and Learning Team by assisting with administrative tasks including email auditing, information compiling for reports, research, updating Donor Ministries Wiki, or other tasks. Maintain a thorough working knowledge of Samaritans Purse projects; Samaritans Purse, Donor Ministries, and other response procedures; donor database issues; and materials available for distribution or sharing, including: Project and country information, Samaritans Purse and BGEA projects, email and letter templates, year-end statements, IT form letters, and mail and data processing response procedures. Provide incoming phone coverage during times of increased activity such as seasonal spikes, disaster response mode, Operation Christmas Child, and other special ministry events. Work flexible and extended hours during times of disaster response and seasonal peaks, or responses to Samaritans Purse or Franklin Graham in the media. All other duties as assigned Learn more about serving with Samaritans Purse . Qualifications & Experience Bachelor's degree (B. A.) from four-year college or university in Marketing, Communications, and/or Creative writing and one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of writing, editing, proofreading, spelling, and grammar Ability to show attention to detail Organizational skills Ability to think critically and make decisions Ability to meet deadlines and handle multiple projects Effective collaboration and communication skills Ability to take initiative and follow through with tasks Thorough knowledge of software systems including Adobe Acrobat, Microsoft Outlook, Word, Excel, SharePoint; proprietary systems (Innkeeper, SE Web, WebServices); job-specific software (PayConex, Jira); and multiple web browsers Ability to assist others in developing writing skills Ability to handle changing job parameters, deadlines, and directions Ability to work both independently and as a team player 12 credit hours of college-level Biblical Studies strongly preferredJob Location:
North Wilkesboro, North Carolina Type:
Full-Time Language Requirement:
Fluency in English (required) Benefits On-site Medical Clinic (staff and dependents) Medical, prescription, dental & vision insurance Flexible Spending Account (FSA) Long-term and Short-term disability insurance Paid Family Medical Leave Term Life Insurance 401(k) retirement savings plan 10 paid holidays 12 vacation/personal days 10 sick daysSamaritan's Purse Mission Statement:
Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.Samaritan's Purse Statement of Faith:
- We believe the Bible to be the inspired, the only infallible, authoritative Word of God. (1 Thessalonians 2:13; 2 Timothy 3:15-17)
- We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6)
- We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
- We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)
- We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16, 17, 18; Ephesians 6:12; Colossians 2:6-10)
- We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15)
- We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23)
- We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ. (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)
- We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other.
- We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)
- We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.