Writer

Description We are seeking a detail-oriented and versatile Writer & Customer Support Specialist to join our team. This role combines strong writing skills with customer interaction, requiring someone who can communicate clearly, professionally, and empathetically. The ideal candidate will be responsible for creating written content while also responding to customer inquiries, ensuring a positive and informative experience. Requirements + Respond to customer questions via email, chat, or other communication channels in a timely and professional manner + Write clear, concise, and engaging content including FAQs, help articles, and customer communications + Translate complex information into easy-to-understand responses for customers + Maintain a consistent brand voice across all written materials + Collaborate with internal teams to gather information and ensure accurate messaging + Identify common customer issues and help improve support documentation + Proofread and edit content for accuracy, grammar, and clarity + Track and manage customer interactions using CRM or support tools

Qualifications:

+ Strong writing, editing, and proofreading skills + Excellent verbal and written communication abilities + Experience in customer service, support, or client-facing roles + Ability to multitask and manage time effectively in a fast-paced environment + High attention to detail and organizational skills + Proficiency with basic computer applications (Microsoft Office, Google Workspace, etc.)

Preferred:

+ Experience with customer support platforms (e.g., Zendesk, Freshdesk, Intercom) + Background in content writing, copywriting, or communications + Ability to adapt tone and style based on audience and situation + Problem-solving mindset with a customer-first approach + Familiarity with CRM systems and knowledge base tools TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .