Desktop Support Engineer

We are seeking a talented Desktop Support Engineer to join our dynamic team. In this role, you will provide exceptional technology support to enhance employee productivity and ensure smooth operations across various locations. Responsibilities Deliver outstanding technical support to employees, addressing hardware and software issues efficiently. Diagnose and resolve technology-related problems, utilizing multiple service channels and documented processes. Collaborate with team members to create a welcoming environment that prioritizes customer satisfaction. Maintain a high level of service quality while supporting both onsite and remote employees. Stay informed about relevant technologies to effectively assist users and enhance their experience. Skills Proven experience in desktop support and troubleshooting hardware and software issues. Strong interpersonal and customer service skills, with the ability to build relationships at all organizational levels. Ability to learn and apply technical knowledge in a fast-paced environment. Excellent problem-solving skills and the capability to multitask effectively. Preferred Skills Familiarity with remote desktop assistance tools and service management software. Experience with automation and scripting to streamline support processes. Knowledge of tools such as SCCM, JamF, and collaboration platforms like Zoom and MS Teams. At Horizontal, we value diversity, equity, and inclusion as fundamental principles. We encourage individuals from all backgrounds to apply and contribute to our inclusive workplace culture. By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.