Desktop Support Specialist I

Join Our IT Team CHL Systems is seeking a Desktop Support Specialist I to provide hands-on technical support for employees across our organization. This role serves as a first point of contact for day-to-day IT issues, including hardware, software, user account, and basic network troubleshooting. This is a great opportunity for someone early in their IT career who enjoys helping people, solving problems, and learning in a collaborative, fast-paced environment. The Desktop Support Specialist I will work closely with the IT team to support daily operations, maintain reliable systems, and contribute to ongoing technology initiatives. This position provides a strong foundation for building technical skills and offers a clear growth path into a Desktop Support Specialist II role, where responsibilities may expand into more complex troubleshooting, deeper system ownership, and increased involvement in IT projects. This is a full-time, on-site position based at our Souderton, PA facility. Relocation assistance is not available for this role. Why Join CHL Systems? Competitive compensation with growth opportunities Weekly pay Medical, dental, vision, PTO, paid holidays, and 401(k) with company match Stable, family-owned manufacturing company with 65+ years in business Collaborative, team-oriented culture Opportunity to grow your technical skills in a hands-on IT support role Exposure to both office and manufacturing technology environments What You'll Do End-User Technical Support Serve as a first point of contact for employee technical support needs Provide first-level support for hardware, software, and basic networking issues Troubleshoot Windows operating systems and common business applications, including Microsoft 365 Respond to IT support requests in a timely and professional manner Escalate more complex issues to senior IT team members when needed Equipment, Accounts & Daily IT Operations Set up, configure, and maintain desktops, laptops, mobile devices, and related equipment Support employee onboarding and offboarding, including equipment setup and account access Assist with password resets, user account updates, and basic Active Directory tasks Help maintain IT asset inventory, including hardware, peripherals, and assigned equipment Support system updates, security patches, and routine maintenance activities Documentation, Ticketing & Team Support Document support requests, troubleshooting steps, and resolutions in the ticketing system Follow established IT procedures and support workflows Help ensure support requests are completed within established service expectations Collaborate with IT team members to resolve issues and improve support processes Participate in ongoing training and technical skill development Contribute to IT projects as needed What We're Looking For Required Qualifications High school diploma or equivalent Basic understanding of desktop support, computer hardware, software, and troubleshooting Familiarity with Windows desktop operating systems and common business applications Strong communication and customer service skills Ability to stay organized, follow procedures, and manage multiple support requests Willingness to learn, ask questions, and escalate issues appropriately Strong attention to detail and follow-through Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related field Equivalent technical training, certifications, or relevant coursework 1-2 years of desktop support, help desk, or technical support experience Internship, academic project, or hands-on technical support experience considered Familiarity with ticketing systems and standard IT support workflows Basic knowledge of Active Directory, including user accounts, passwords, and permissions Basic understanding of networking concepts such as IP, DNS, and connectivity troubleshooting Exposure to virtualization technologies such as VMware You'll Be Successful Here If You Enjoy helping people solve technical problems Can communicate clearly with both technical and non-technical users Are patient, professional, and customer-focused Like hands-on troubleshooting and learning new systems Can follow documented processes while knowing when to ask for help Stay organized and calm when handling multiple requests Want to grow your career in IT within a stable, team-oriented company Work Environment & Physical Requirements Work is performed primarily in an office setting within a manufacturing environment Occasional presence on the manufacturing floor may be required Moderate noise level typical of a business office, with occasional exposure to shop floor activity May require limited exposure to moving mechanical parts and airborne particles when visiting production areas PPE required in designed areas Regularly required to sit, talk, and hear Frequently required to use hands, reach, and work with computer equipment Occasionally required to stand, walk, stoop, kneel, crouch, crawl, climb, or balance Must be able to lift and/or move up to 50 pounds as needed Close vision, distance vision, and ability to adjust focus required About CHL Systems For more than 65 years, CHL Systems has been a trusted leader in designing and manufacturing custom automation and material handling solutions. Serving the food, pharmaceutical, and general manufacturing industries, we combine innovation, craftsmanship, and a family-oriented culture to deliver high-quality systems that keep our customers' operations moving. Equal Opportunity Employer (M/F/D/V) CHL Systems is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person