Desktop Support Technician

Desktop Support Technician at TEKsystems in Meridian, Idaho, United States Job Description Overview We are seeking a Desktop Support Technician to provide high-volume technical support across phone, ticketing, and in-person channels. This role focuses on Windows-based environments and requires strong troubleshooting skills, excellent customer service, and the ability to manage a steady flow of service requests. Key Responsibilities + Provide high-volume support via phone, ticketing system, deskside, and walk-up interactions + Troubleshoot and resolve issues related to Windows OS, Office 365, Exchange, and Outlook + Support and manage Active Directory tasks such as password resets, account unlocks, and user access + Perform Tier 1 troubleshooting for hardware including laptops, desktops, printers, and peripherals + Assist with basic network troubleshooting, including connectivity and restoration issues + Manage and resolve a high volume of service desk tickets while meeting SLA expectations + Escalate complex issues to Tier 2/3 support teams when necessary + Document incidents, resolutions, and processes accurately within the ticketing system + Deliver a professional and customer-focused support experience to all users Qualifications + 1-3 years of desktop support or help desk experience in a Windows environment + Strong working knowledge of Windows OS, Office 365, and Active Directory + Experience supporting hardware (PCs, laptops, printers) in a corporate setting + Familiarity with ITSM/ticketing systems (ServiceNow or similar) + Basic understanding of networking concepts Skills & Competencies + Ability to handle high-volume support environments across multiple channels + Strong troubleshooting and problem-solving skills + Excellent communication and customer service skills + Ability to prioritize and manage multiple tasks efficiently + Reliable, adaptable, and self-motivated Preferred + Experience in enterprise or large-scale IT environments + Exposure to Exchange administration or advanced troubleshooting + Relevant certifications (CompTIA A+, Microsoft certifications) Job Type & Location This is a Contract position based out of Meridian, ID. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: -

Job Posting:

JC291670187

Posted On:

May 13, 2026

Updated On:

May 13, 2026