Find & Apply For Computer Support Specialist Jobs in Meridian, Idaho

Helpdesk Technician Stratus Services, LLC Meridian, ID Job Details Full-time $60,000 - $70,000 a year 15 hours ago Benefits Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Desktop computer repair Endpoint Security Client onboarding Microsoft Outlook IT user and group management Data permissions GPO Laptop (troubleshooting support) In-person customer service Microsoft Exchange Mid-level Windows Incident Escalation Printer (troubleshooting support) Network infrastructure Endpoint Detection and Response (EDR) Incident response monitoring Email configuration (technical support) Cloud service support Productivity software support Desktop (troubleshooting support) Computer management CompTIA Network+ Remote access software Azure AD Customer support ticket management Networking equipment (troubleshooting support) Microsoft Teams SharePoint Technical writing Full Job Description About Stratus Services Stratus Services is a growing Managed Service Provider (MSP) delivering IT support, cybersecurity, cloud, and technology solutions to organizations across Alaska and beyond. We're looking for an IT Support Technician to join our Anchorage team. This position is ideal for someone who already has hands-on IT support experience and is ready to move beyond basic Tier 1 troubleshooting into more advanced Microsoft 365, networking, endpoint, and infrastructure support. This is an in-office position in Meridian, Idaho . What You'll Do You'll work directly with our clients and technical team to troubleshoot problems, support users, maintain endpoints, and resolve day-to-day technology issues.

Typical responsibilities include:

Provide remote and in-person technical support to client users Troubleshoot Windows desktop and laptop issues Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint Manage common Microsoft 365 and Entra ID user administration tasks Create, modify, and disable user accounts and permissions Troubleshoot printers, scanners, peripherals, and office technology Diagnose basic LAN, Wi-Fi, VPN, DNS, DHCP, and connectivity problems Troubleshoot software installation and application issues Support workstation deployments, replacements, and user migrations Assist with Active Directory and Group Policy troubleshooting Perform basic network and firewall troubleshooting Work with endpoint management, RMM, security, and backup platforms Respond to endpoint and security alerts and escalate when appropriate Document troubleshooting, resolutions, and client environments Maintain accurate and timely ticket updates Escalate complex issues while providing the next technician with useful troubleshooting information Participate in client onboarding and technology deployment projects What We're Looking For This is not a zero-experience help desk position . We're looking for someone who understands the fundamentals and can independently work through common IT problems. A strong candidate should have experience with several of the following: Windows 10/11 administration and troubleshooting Microsoft 365 administration Microsoft Entra ID / Azure AD Active Directory Outlook and Exchange Online troubleshooting Microsoft Teams, OneDrive, and SharePoint Basic TCP/IP networking DNS and

DHCP VPN

troubleshooting Wi-Fi and wired network troubleshooting Printer and peripheral troubleshooting Endpoint security and antivirus/EDR concepts Remote support tools Ticketing systems Basic PowerShell or command-line troubleshooting Experience working for an MSP or internal IT help desk is a major plus. Our Approach to Troubleshooting We're looking for someone who doesn't immediately escalate when the easy answer doesn't work. You don't need to know everything. Nobody does. You'll have access to experienced technicians and engineers for escalation, but the goal is to solve problems—not simply route tickets. What Makes Someone Successful Here Technical skills matter, but so does how you work with people. We're looking for someone who: Communicates clearly with both technical and non-technical users Has strong troubleshooting and critical-thinking skills Takes ownership of issues from beginning to resolution Is comfortable asking questions when necessary Can manage multiple tickets and competing priorities Documents their work Shows up reliably and works well with a team Enjoys learning new technologies Doesn't need a step-by-step KB article for every problem Understands that excellent IT support is also excellent customer service Preferred Certifications Certifications aren't required, but relevant certifications are a plus, including: CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft 365 certifications Microsoft Azure / Entra certifications Other relevant IT or cybersecurity certifications Equivalent hands-on experience is absolutely considered. Why Stratus Services? Working at an MSP gives you exposure to technology at a pace that's difficult to find in a traditional internal IT position. You'll work across different organizations, environments, technologies, and problems while learning directly from experienced IT and cybersecurity professionals. For someone who wants to grow from help desk support into Tier 2 support, systems administration, networking, cloud, or cybersecurity , this role provides an opportunity to build that foundation quickly. Work Location Meridian, Idaho This is a full-time, in-office position . Applicants should live in the Anchorage area or be willing to relocate. Apply If you're technically curious, enjoy solving problems, and want to continue building your IT career, we'd like to hear from you. Please submit your resume along with a brief introduction describing your IT experience and the types of technical problems you're comfortable troubleshooting. Stratus Services is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Paid time off Vision insurance Application Question(s): Have you ever worked for a Managed Service Provider before?

Location:

Meridian, ID 83642 (Required)

Work Location:

In person