Director, Business Operations

BGIS ITS

is currently seeking a Director, Business Operations to join the team in Hudson, FL. Are You Looking For A company that cares and wants you to achieve your career objective. A company that offers you flexibility on the types of rewards and recognition that align with your personal situation. A company that puts you and your career first BGIS is that, Company. BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. The Director Business Operations drives operational excellence across the organization in strategic alignment with business executive leadership. The role is responsible to process gaps, standard operating procedures (SOPs), automation, and resourcing while building and executing actionable plans to improve efficiency, scalability, and performance. The Director Business Operations collaborates with others positively exemplifying BGIS values.

Key Responsibilities:

Process Performance Management Analyze from a strategic viewpoint operations end-to-end to identify inefficiencies, process gaps, and areas lacking structure or appropriate clarity on accountability. Mitigate risks, optimize resources, and drive innovation for sustainable growth relevant to client needs. Develop and implement standard operating procedures (SOPs) and scalable workflows across teams. Drive automation and system improvements to reduce manual effort and increase visibility. Leverage AI and emerging technologies to streamline workflows, enhance decision-making, and unlock productivity gains across operations. Partner cross-functionally (operations, finance, purchasing, dispatch, and other departments) to align priorities and execute initiatives. Build and manage project plans from concept through execution, ensuring measurable outcomes. Review resource planning and organizational skills/talent to ensure teams are structured for scale. Anticipate change management road blocks or problems and proactively plan ahead. Prioritize, lead, and deliver special projects as assigned. Business Metrics Establish metrics, reporting, and accountability frameworks to track performance improvements. Input risk assessments to operations model and design. Develop cost estimates including labor and resource allocations along with other key considerations. Ensure daily business operations comply with regulatory standards including safety and environmental focus. Deliver ≥0.5% annual cost savings annually across the business. Report measurable improvements in productivity, service quality and customer satisfaction. Track increased adoption of standardized processes and systems. Champion organizational agility to reduce rework and improve inter-department communications. Verify design and implementation of plans, policies, programs, and procedures meet quality standards, programs, and key performance indicators (KPIs) during operation of accounts.

Requirements:

Bachelor's Degree in Business Management or related studies or equivalent work experience. Ten years of experience in business operations, consulting or similar roles preferred. Excellent written and verbal communication skills with ability to influence across all levels of the organization. Ability to problem-solve considering multiple factors and potential impacts with decision making skills with high analytical approach and execution orientation. Proven ability to identify issues, build plans, and drive results. Flexible to operate across both strategic level and hands-on execution. Knowledge of Microsoft Office Suite including Word, Excel, Outlook, and Visio. Working knowledge of SharePoint preferred. Lean/Six Sigman preferred with emphasis on practical, operational streamlining.

Physical Demands and Work Environment:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Cognitive skills required to work in a client facing, fast paced environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment. Ability and willingness to travel based on business needs. Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Ability and willingness to work weekends, holidays, and be on call 24x7 for emergency situations. At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Visit us online at https:

//www.bgis.com/us/careers.htm for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength have always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-CS1