Director of Administration

This search is being conducted by Steve Spinello.

Director of AdministrationGreater Chattanooga area-OnsiteOur client is seeking an experienced Director of Administration to lead a high-volume claims administration function. This is a key leadership opportunity for an operations-focused professional who thrives in a fast-paced, project-driven environment and is passionate about building efficient processes, developing teams, and improving performance.

In this role, you will oversee a team of approximately 18 administrative professionals and drive the successful execution of claims processing, insurance follow-up, workflow optimization, and cross-functional coordination.

What You'll Be DoingLead, coach, and develop a team of administrative professionals supporting claims operationsOversee end-to-end claims processing for construction and remediation projectsEnsure claim documentation is accurate, complete, and submitted on timeManage insurance follow-up, including status tracking, escalations, and resolutionIdentify workflow bottlenecks and implement process improvements to increase efficiencyPartner with project managers, field teams, and finance to align on documentation and claim statusDevelop and track KPIs, reporting, backlog metrics, claim cycle times, and recovery performanceStrengthen systems, filing processes, and reporting tools to support scalability and audit readinessWhy This Opportunity Stands OutLead a sizable and impactful operations teamHigh-visibility role with direct interaction across project and executive leadershipOpportunity to influence client outcomes and operational performanceFast-paced environment where you can build, improve, and scale processesNo degree required—relevant experience is highly valuedIf you're a hands-on operational leader with a strong claims background and a passion for process improvement, we'd love to connect.

Apply today or message me directly to learn more.