Director of First Impressions (DOFI) / Agent Concierge

Director of First Impressions (DOFI) / Agent Concierge KW Bay Area Estates Los Gatos, CA Job Details Full-time $45,000 - $65,000 a year 11 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Administrative experience Organizational skills Clerical experience Office management Office experience Full Job Description Director of First Impressions (DOFI) / Agent Concierge Keller Williams Bay Area Estates | Los Gatos, CA $45,000 - $65,000 annually + bonus opportunities | Full-time | In-person About the Opportunity Keller Williams Bay Area Estates is hiring a standout Director of First Impressions (DOFI) / Agent Concierge to help create an exceptional experience inside one of Silicon Valley's top-performing and growing real estate offices. This is a fast-paced, people-focused role at the center of the office experience. You'll be the first person agents, clients, guests, and vendors interact with—and the person who helps set the tone, energy, and professionalism of the office every day. We're looking for someone who is warm, polished, highly organized, proactive, and genuinely enjoys helping people. If you thrive in energetic environments, communicate confidently, and take pride in creating great experiences, this could be a great fit. What You'll OwnFirst Impressions & Front Desk Experience Welcome agents, clients, guests, and vendors in a warm and professional manner Serve as the first point of contact for incoming calls, visitors, and office inquiries Help create a polished, organized, and high-energy office environment Ensure the front desk and common areas remain clean, professional, and inviting throughout the day Agent Concierge & Support Support agents with day-to-day office needs, questions, and basic support requests Deliver fast, responsive, and solution-oriented communication Help ensure agents feel supported, welcomed, and taken care of Provide hospitality and support that elevates the overall office experience Office Coordination & Operations Support Assist with scheduling, meeting coordination, office communication, and daily office flow Support office events, trainings, and internal initiatives Help maintain office organization, supplies, and operational consistency Coordinate with the leadership and operations team to help keep the office running smoothly Systems & Technology Learn and adapt quickly to office systems, software, and AI tools Maintain strong attention to detail and follow-through Help ensure communication and requests are handled efficiently and professionally What Success Looks Like Success in this role means: Everyone who enters the office feels welcomed and valued Agents receive fast, professional, and dependable support The office environment feels organized, polished, and high-energy Communication is responsive, accurate, and professional Problems are solved proactively with a positive attitude The overall office experience consistently reflects a high standard Who This Role Is For You genuinely enjoy helping people and creating positive experiences You are friendly, polished, and professional You are highly organized and detail-oriented You communicate clearly and confidently You are proactive, dependable, and solution-oriented You are comfortable multitasking in a fast-paced environment You are tech-savvy and open to learning new systems, software, and AI tools You enjoy being part of a collaborative and high-performance team Who This Role Is NOT For Someone uncomfortable interacting with people throughout the day Someone who struggles with organization or follow-through Someone who prefers isolated or low-interaction work Someone resistant to technology, systems, or change Someone who prefers slow-paced environments Qualifications 1-3 years of experience in customer service, hospitality, office support, reception, or administrative coordination Strong communication and organizational skills Professional presence and positive attitude High attention to detail and ability to multitask Real estate experience is a plus, but not required Compensation & Benefits Base salary: $45,000 - $65,000 depending on experience and qualifications Bonus opportunities 401(k) Health insurance Paid time off Why Join Us You'll play an important role in shaping the experience, energy, and professionalism of a high-performing real estate office.

This is an opportunity to:

Work alongside a strong leadership and operations team Be part of a fast-growing and high-energy office environment Build valuable experience in operations, customer service, and real estate Make a meaningful impact on the daily experience of the agents and clients we support Grow within a high-performing organization with long-term opportunity If you're looking for a role where you can contribute, grow, and be part of an exceptional team, we encourage you to apply.

Pay:

$45,000.00 - $65,000.00 per year

Benefits:

401(k) Health insurance Paid time off Application Question(s): Describe a time you helped create a positive experience for a client, customer, guest, or team member. What did you do? Describe how you stay organized when managing multiple tasks, interruptions, or requests throughout the day. What software, systems, or technology tools are you most comfortable using, and how do you typically learn new systems quickly? Are you open to taking the KPA (Keller Personality Assessment) to move forward in the process?

Work Location:

In person