Director of Housekeeping Operations Confidential Saint Simons Island, GA 31522 $75,000
- $90,000 a year
- Full-time $75,000
- $90,000 a year
- Full-time We are seeking a thoughtful, organized, and people-focused Director of Housekeeping Operations to lead and elevate the housekeeping function for a refined hospitality environment.
This role is well suited for a leader who appreciates the details, understands the rhythm of hotel operations, and knows how to create a calm, polished, and consistent guest experience through a strong, supported team. The right candidate will bring structure without rigidity, high standards without harshness, and a genuine ability to build trust, pride, and accountability within the department. Position Overview The Director of Housekeeping Operations will oversee all housekeeping operations, including room readiness, cleanliness standards, training, inspection processes, scheduling, department organization, and day-to-day team performance. This is a hands-on leadership role for someone who can step into the operation, understand what is working, identify what needs attention, and build practical systems that help the team perform with confidence and consistency. A key focus of this position will be developing room attendants into skilled, detail-oriented professionals who are able to self-inspect their work and take ownership of the guest room experience before a room is released for final inspection or guest arrival. Key Responsibilities Lead, coach, and support the housekeeping leadership team, room attendants, public area attendants, laundry team, and other department staff. Create a warm, professional department culture rooted in respect, pride, teamwork, accountability, and care for the guest experience. Establish clear housekeeping standards, room checklists, inspection tools, training materials, and follow-up practices that are easy to understand and consistently used. Develop a strong self-inspection training process that helps room attendants build confidence, improve attention to detail, and deliver rooms that feel polished and guest-ready. Organize daily workflows, assignments, communication routines, storage areas, supply systems, and productivity expectations in a way that supports both quality and efficiency. Review existing housekeeping processes and introduce thoughtful improvements that reduce rework, improve consistency, and support a smooth daily operation. Partner closely with hotel leadership, front office, maintenance, laundry, and other departments to ensure timely room readiness and seamless communication. Train supervisors and inspectors on quality standards, coaching techniques, inspection procedures, and professional follow-up. Monitor guest feedback, inspection results, cleanliness scores, productivity, labor use, and team performance trends. Support hiring, onboarding, scheduling, performance management, recognition, and corrective action processes. Ensure department practices align with safety standards, chemical handling procedures, brand expectations, and company policies. Ideal Candidate Profile The ideal candidate is a grounded, capable operator who understands that exceptional housekeeping is built through clear expectations, consistent training, strong organization, and a team that feels respected. This person should be comfortable creating structure where needed, improving processes without overcomplicating them, and developing team members into confident professionals who take pride in their work. They should bring a calm leadership style, strong follow-through, and an eye for the small details that shape a guest's impression of a luxury hotel experience. Qualifications Proven operational leadership experience in a hotel, resort, hospitality, senior living, private club, or similar service-focused environment. Strong ability to build culture, organize teams, improve processes, and develop training systems that support consistent execution. Experience leading housekeeping, facilities, environmental services, guest services, or other operations-focused teams preferred. Excellent communication, coaching, organization, and accountability skills. Ability to work flexible hours as needed based on operational needs. Core Competencies Culture building Process improvement Training and development Room inspection and self-inspection systems Department organization Team leadership Operational accountability Cross-department communication Guest-focused service standards Confidentiality This is a confidential search. Company details will be shared with qualified candidates at the appropriate stage of the interview process. All inquiries and applications will be handled with discretion.
Pay:
$75,000.00
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Relocation assistance Vision insurance
Work Location:
In person
