Director of Mortgage Lending

The Citizens Bank of Philadelphia is currently seeking a Mortgage Division Director, as follows: Position Director of Mortgage Lending Reporting To Chief Operating Officer About the Position Ensure a safe, sound and profitable mortgage loan operation with extraordinary client service and outstanding sales results. Through a strategic mindset will lead the establishment of an efficient, scalable and quality-focused program in originations, processing, underwriting and closing of mortgage loans. About the Opportunity The Citizens Bank opened in 1908 in Philadelphia, MS, and it quickly earned a reputation for safety, confidence, honesty, integrity, and hard work. Throughout its history, the bank held steadfast to its commitment to be a bedrock partner to the communities it serves. Today, still grounded in the principles on which we were founded, our bank serves the state of Mississippi through 26 branch offices and beyond with its digital and mobile banking solutions. Our high-tech, high-touch approach to full-service banking helps us provide the products and services of larger banks, but with a level of service that only a community bank committed to extraordinary service can provide. We're different. We appreciate and respect our past, but our sights are clearly set on building an even better bank for the future, and it starts with our people. Our commitment to making the bank a great place to work is woven into the fabric of our core values - SERVE. Essential Duties Oversee the daily operation of all mortgage lending functions, including origination, processing, underwriting, loan closings, post-closing review and secondary marketing. Instill an extraordinary client focus that ensures a quality client experience, including quick turnaround to closing, with transparency, accuracy and accessibility in every step. Implement an ever-improving operating environment that focuses on operational efficiency, streamlined workflow and processes, and client-responsiveness. Build, train, lead and coach a high-performance mortgage lending team that fosters a collaborative team environment with an unwavering focus on overall bank goals and results. Take ownership and accept accountability for meeting sales goals in originations and performance metrics in support functions. Lead all mortgage division planning, including budgeting, annual business planning and developing and executing on long-term strategic plans to scale the operation. Serve as the subject matter expert for market trends, industry regulations, related policies and procedures, the competitive landscape and emerging best practices in mortgage lending. Navigate and model behaviors for the sales force with mortgage and title companies, contractors, builders, appraisers, real estate agents and other real estate and referral sources. Engage in business development activities and the solicitation of new business, while modeling expected behaviors and results for other mortgage originators. Perform all job functions in compliance with the requirements of banking laws and regulations. Perform other duties as required by supervisory personnel. The Right Person 7 - 10 Years Experience in a successful, high-growth bank-owned or operated mortgage lending company with demonstrated experience of increasing responsibility. In-depth mortgage lending knowledge including sales force management, regulations, risk management, underwriting guidelines and industry best practices. Demonstrated experience in creating successful mortgage lending business and strategic plans, recruiting, and mortgage compensation. Exceptional Verbal and Written Communication Skills. Exceptional Customer Service Skills. National Mortgage Licensing System Requirements. Extensive Knowledge/Use of Microsoft Office and other PC applications. VEVRAA Federal Contractor