Director of Operations

Director of Operations Location:

New York (NY-based, with oversight of NY & NJ operations)

Company:

Exit Mold About Exit Mold Exit Mold is a fast-growing environmental services company specializing in mold and lead inspection, violations management, and remediation coordination. We work closely with property owners, real estate professionals, and contractors to ensure compliance, safety, and efficiency across every project. We are seeking a highly organized, execution-focused Director of Operations to partner directly with ownership and drive operational excellence across the business. Position Overview The Director of Operations will report directly to the owners and play a critical role in scaling the business. This individual will oversee daily operations, manage internal teams, and build systems that improve efficiency, productivity, and growth. This is a hands-on leadership role for someone who thrives in fast-paced environments, understands real estate/property operations, and enjoys building structure within growing businesses. Key Responsibilities Operational Leadership Oversee all day-to-day office operations, ensuring smooth execution across teams Manage and support a team of 12-14 inspectors, ensuring productivity and accountability Act as the central point of contact for operational questions, escalations, and problem-solving Handle issues proactively in a calm, professional, and solutions-oriented manner Scheduling & Workflow Management Oversee incoming calls, bookings, and technical inquiries related to violations Ensure efficient scheduling and time management across all employees and inspectors Monitor daily workflows to ensure timely completion of tasks and services Process Improvement & Systems Development Build, implement, and optimize operational systems and processes Conduct ongoing process analysis to identify inefficiencies and implement improvements Develop scalable workflows to support company growth while minimizing costs Identify barriers to execution and recommend actionable solutions Strategy & Growth Partner with ownership to develop and execute operational strategies Help drive expansion efforts across New York and New Jersey Develop long-term plans to improve productivity, service delivery, and profitability Team Development & Performance Management Collaborate with ownership to establish employee performance goals and KPIs Monitor performance metrics and ensure accountability across the team Foster a collaborative, inclusive, and high-performance work environment Industry Expertise & Compliance Become an expert in mold and lead regulations, violations, and reporting requirements Ensure all operations comply with local laws, regulations, and company policies Work closely with external partners, subcontractors, and stakeholders Data & Metrics Track, analyze, and report on key operational metrics Use data to drive decision-making and improve efficiency Qualifications 5-10+ years of operations experience, preferably in real estate, property management, construction, or home services Proven ability to manage teams and improve operational processes Strong organizational and problem-solving skills Experience building systems and scaling operations in a growing business Comfortable working in a fast-paced, hands-on environment Strong communication and leadership skills Experience managing scheduling, field teams, or service-based operations is highly preferred What We're Looking For A true operator who enjoys execution, not just strategy Someone who can bring structure and accountability to a growing business A leader who can balance people management with process improvement A proactive problem-solver who takes ownership and drives results Why Join Exit Mold Direct access to ownership and real impact on company growth Opportunity to build and scale operations from the ground up Fast-growing company with strong market demand High visibility role with long-term growth potential Benefits Choice of 4 medical plans with one at $0 payroll cost for the Employee FSA medical and dependent spending account HSA available with high deductible plan Vision and Dental Insurance (2 dental plans to choose from!) Company paid Long/Short term Disability Company Paid Life Insurance $25k 401k with company matching Ancillary Benefits (Hospital, Critical Illness, Accident) Paid time off and Holidays