Director, Student Services - St. Lukes College of Health Sciences

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Director, Student Services is responsible for creating and supporting a high-quality student life experience for all students at St. Luke's College of Health Sciences. Creates, implements, and facilitates opportunities for co-curricular learning and student leadership development. Promotes proactive retention activities and student engagement. Functions as a student advocate by responding directly to student needs and issues affecting student well-being.

JOB DUTIES AND RESPONSIBILITIES

Establishes the direction, goals, implementation strategies, and policies of the Office of Student Services. Develops and markets student initiatives and programming that will promote high-quality student life experiences and holistic well-being. Develops and implements a Learning Resource Center to provide academic support to students in addition to support offered by faulty. Manages Complio ensuring that all students' required documents are received and completed per policies (i.e. health assessment forms, child abuse clearance, fingerprinting, etc.). Develops and implements programs to address students' requests for learning and/or other forms of accommodation. In Coordination with the Title IX Coordinator, addresses issues, events, and concerns related to prohibited conduct and/or Title IX policies and procedures. Stays abreast of campus services, programs, resources, and other opportunities to aid in the retention of all students. Directs students to resources, policies, and procedures to address personal or academic concerns. Works with faculty, staff, and administration to address and respond to student concerns and needs. Designs and coordinates a college-wide tutoring program.

PHYSICAL AND SENSORY REQUIREMENTS

Sitting up to 6 hours a day. Standing up to 4 hours a day. Walking up to 4 hours a day. Continually use of fingers and hands to manipulate objects. Lift and carry objects up to 15 lbs. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation and high/low frequencies. Must be able to see as it relates to general, near, far, color, peripheral and depth perception.

EDUCATION

Master's Degree in related field preferred. Bachelor's degree in related field required.

TRAINING AND EXPERIENCE

Minimum of five years in higher education student Services position. Hands-on experience with a student information system (e.g., Jenzabar, SONIS, Banner, Salesforce) strongly preferred. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network's service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare's five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network's flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING

HOSPITAL IN THE COUNTRY.

In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.