Dispatcher

Overview:

Baker Brothers Plumbing, Air & Electric is currently seeking an experienced trade Dispatcher for our Mesquite location to join our HVAC team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair. Baker Brothers Plumbing, Air & Electric is one of the fastest growing Plumbing, HVAC, and Electrical companies in the DFW Metroplex and has been named a Top 100 Places to Work by the Dallas Morning News five times. What's in it For Me? Market Value Compensation $17.00 plus weekly spiffs Robust PTO Plan Health, Vision and Dental plans for you and your family to choose from (company provides contribution toward group health benefits) 401K Retirement Plan with company match up to 30%. Life Insurance, Short-Term and Long-Term Disability.

Special Program Options:

FSA, EPA, Legal Services, and Identity Theft. Continuous Training for your Professional Development. Working in a dynamic, collaborative, and fun environment. Coached and supported career growth. Employee Engagement and Employee Recognition Program.

Responsibilities:

Do I have What it Takes? High School Diploma or GED preferred. Minimum 1+ years of dispatching experience, preferably in HVAC. Service Titan Software experience preferred. Must be able to pass background and drug screening. Basic computer proficiency, particularly with Microsoft applications. Must be able to work evenings and weekends as needed.

Qualifications:

What Will I Do? Schedule and monitor daily technician schedule. Dispatch work orders to field technicians according to priority and location. Receive and record completed work orders from the field technicians. Contact customers to confirm next-day appointments. Communicate with field personnel via Outlook. Handle paperwork for assigned departments and technicians. Maintain accurate technician database. Coordinate parts scheduling. Coordinate warranty installations with other divisions. Answer general questions regarding rebates, system operations, warranties, etc. from customers.