Dispatcher

About White Mechanical White Mechanical Inc. is a family-owned HVAC/R company serving Southern California since 2002. We specialize in comprehensive heating, ventilation, and air conditioning services for residential and commercial clients, delivering high-quality installation, maintenance, and repair services. As a BBB-accredited company since 2015, we've built our reputation on superior customer service, integrity, and quality workmanship. What You'll Do Dispatch and coordinate commercial HVAC technicians across multiple active jobs Manage a high volume of inbound calls — answer quickly, triage effectively, and follow through Schedule and confirm service calls, preventive maintenance visits, and equipment installs Track job progress in real time and proactively communicate updates to customers and the team Enter and maintain accurate job and customer data in our HVAC management software Coordinate with project managers and field leads to keep jobs on schedule Follow up with customers post-service to confirm satisfaction and close out work orders Handle scheduling conflicts, urgent calls, and last-minute changes without missing a beat

What We're Looking For Required:

2+ years of dispatching, scheduling, or customer service coordination experience Exceptional phone skills — professional, composed, and clear under pressure Strong organizational skills with the ability to juggle multiple priorities simultaneously Comfortable working in a fast-paced environment where priorities shift quickly Proficiency with Office 365 and iOS High school diploma or equivalent Must be able to commute to Foothill Ranch, CA 92610 daily

Preferred:

Prior experience dispatching in a trade or field service environment (HVAC, plumbing, electrical, etc.) Familiarity with HVAC or field service management software Background in commercial service coordination (vs. residential)

Compensation & Schedule Pay:

$24-$30/hr depending on experience

Schedule:

Monday-Friday and part of on call rotation

Location:

In-office at our Foothill Ranch headquarters (no remote work) Benefits Medical insurance — company covers 80% of the premium Dental, vision, and life insurance 401(k) with profit sharing Paid time off, sick time, and paid holidays Flexible with time-off requests — we respect work-life balance Referral bonus program

Pay:

$24.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you willing to undergo a background check, in accordance with local law/regulations? The compensation range for this position is $24-$30 per hour. Is this in line with your expectations?

Experience:

Dispatching:

3 years (Preferred)

Work Location:

In person