Dispatcher / Technician

Dispatcher/Technician About Forest Security, Inc. Forest Security is one of the most respected names in security throughout the Chicagoland area, proudly serving residential and commercial clients for over 40 years. Our reputation is built on family values, integrity, dedication, and quality service. We don't just provide security—we deliver peace of mind. At Forest Security, our people are our greatest asset. Our sales, service, technical, and installation teams work collaboratively to support one another and deliver exceptional results. We are committed to investing in our employees' growth and ensuring our high standards continue through hiring the right talent. Position Summary We are seeking a detail-oriented and experienced Dispatcher/Technician to join our growing team. This role is essential to maintaining accurate fleet dispatching and supporting daily operations. The ideal candidate is organized, dependable, and comfortable working in a fast-paced, team-oriented environment. Responsibilities A Forest Security dispatch technician would be required to:

• have advanced typing skills at least 60 tested WPM
• expert knowledge of Excel, Word, or Microsoft office, QuickBooks, CRM
• have great written and verbal communication skills
• learn new computer programs that are affiliated with the security business
• have a positive attitude
• answer phone calls and know where to direct them, or forward a message
• excellent math skills in calculating prices and experience with Excel formulas.
• have knowledge of locations in the Chicagoland area to be able to dispatch technicians efficiently, using computer skills to assist
• fast learner, learn how to troubleshoot technology with customers over the phone
• be able to multi-task and remain focused and efficient Qualifications Dispatch (1 Year Required) Bachelor's Degree (Preferred) Excellent verbal and written communication skills.

Proficient in Microsoft Office Suite, QuickBooks or related software. Excellent interpersonal and supervisory skills. Ability to act with discretion, tact, and professionalism in all situations. Extreme attention to detail. Adhere to all Client and Personal Confidentiality Must pass certification to carry PERC card

Compensation & Benefits Pay:

$20.00 - $25.00 per hour (based on experience) Performance-based bonus opportunities 401(k) plan Health insurance with longevity-based discounts Paid time off, holidays, and sick leave Schedule Monday through Friday 8:00 AM - 4:30 PM (8-hour shift) In-person position Additional Information Full-time (40 hours per week) Office-based work environment License #: 127-001393 No phone calls or recruiters, please—we are hiring directly

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person