Dispensary Retail Supervisor

Dispensary Retail Supervisor Misty Mountain Shop - 1.0 Malden, MA Job Details Full-time $21 - $26 an hour 2 hours ago Benefits Paid time off Employee discount Qualifications Guest relations Inventory management Customer service Retail sales Time management Full Job Description Retail Supervisor At Misty Mountain Shop we rely heavily on the customer experience. Our goal is to make every customer, beginner to expert, feel comfortable shopping in our store and to have a great experience with the products they purchase. Our Retail Supervisor position will assist in this process by maintaining a close working relationship with the General Manager, management team members, and the sales floor. The Retail Supervisor will support the company's goals by utilizing professional sales techniques and unmatched customer service while following Massachusetts CCC guidelines.

Primary Responsibilities:

Functioning as the retail supervisor, you will help manage team members and support all areas of the dispensary. Open and or Close the dispensary, including daily cash and inventory reconciliations, inventory, and financial reporting. Responsible for holding all team members accountable to the standards set by Misty Mountain Shop. Deliver unmatched customer service to our valued guests. Acts with integrity, honesty, and knowledge to promote the culture, values, and vision of Misty Mountain Shop. Maintains a calm demeanor and leadership presence to keep the store's operations to our standards and to continuously set a positive example for the team. Anticipates guest and store needs by consistently evaluating the environment and needs of the guests. Proactively communicates information to the Manager to ensure the team can respond as necessary to deliver our Misty Mountain Shop experience. Contributes to a positive team environment by recognizing problems or changes in associate morale and performance and then communicating these changes to the store manager. Maintains regular and consistent attendance and punctuality. Acts as a liaison internally between all staff, dispensary management team, and the Manager. Maintain and track levels of supplies and accessories within the dispensary. Research and correct any product variances within the inventory tracking system. Ensure breaks are properly documented and taken daily. Monitor all communication platforms. Complete other dispensary functions as directed by the manager on duty.

Education & Experience:

Exceptional customer service skills. A minimum of one year of Cannabis experience is highly preferred. Excellent communication skills. Strong sense of time management and urgency when working individually or as a team. A passion for the industry. Proficiency in Microsoft Office Products, Access, Word, and PowerPoint Strong interpersonal and communication skills for interacting with store teams, finance teams, and upper management. Capable of learning on the fly with a focus on problem-solving. Preferred Experience in the cannabis industry is preferred Knowledge of METRC tracking software is preferred Knowledge of Massachusetts CCC regulations is preferred

Additional Minimum Qualifications:

Must be able to pass a background check. Must be at least 21 years of age. Must pass a background check.

Physical Requirements:

Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance. Must be able to work seated/standing as appropriate at workstations for extended periods of time.

Benefits:

Paid time off

Employee Discount Job Type:

Full-time Pay:

$21.00 - $26.00 per hour

Benefits:

Employee discount Paid time off

Shift:

10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Morning shift Night shift

Experience:

Customer service: 1 year (Required)

Cannabis:

1 year (Preferred)

Work Location:

In person