E-Commerce Operations Analyst

Warehousing & distribution E-commerce operations analyst

E-COMMERCE OPERATIONS ANALYST.

fuquay varina, north carolina Posted 4/23/2026 Closes 6/30/2026 Job details Summary Spherion $130,000 - $150,000 per year Permanent 8:00 AM - 5:00 PM Industry warehousing & distribution (Transportation and Material Moving Occupations) Reference number S_174950 The B2B eCommerce Operations Lead plays a critical role in the day-to-day operation, optimization, and growth of our B2B digital commerce experience. This role is ideal for someone with broad technical fluency across eCommerce platforms, ERP integrations, and third-party connections - paired with a strong understanding of B2B purchasing models such as punchout, contract pricing, and account-based workflows. This position serves as a central coordinator across internal teams and external technology partners, ensuring that eCommerce, punchout, and related integrations work together seamlessly to support operational efficiency, scalable growth, and a customer-first online experience.

Responsibilities:

ECOMMERCE OPERATIONS & PLATFORM ADMINISTRATION

Platform Management:

Administer B2B platforms to ensure reliability, performance, and data integrity.

Content & Catalog:

Manage product catalogs, pricing, and rules for web and punchout transactions.

Monitoring:

Track health and flows; coordinate resolution across internal teams and partners.

PUNCHOUT & CONNECTED COMMERCE ENABLEMENT

Integration:

Support punchout (cXML/standards) with customer procurement systems. ...

Onboarding:

Coordinate testing and maintenance of customer-specific punchout connections.

Data Alignment:

Ensure consistency in pricing and orders across punchout, eCommerce, and ERP.

Issue Resolution:

Lead coordination for punchout issues between customers, platforms, and partners.

Optimization:

Identify opportunities to improve punchout adoption, reliability, and scalability.

B2B CUSTOMER & USER EXPERIENCE SUPPORT

Workflows:

Support B2B workflows like contract catalogs, approvals, and invoice payments.

Collaboration:

Partner with Sales/CS to resolve usability issues and improve efficiency.

Diagnosis:

Resolve data/integration issues and empower teams to reduce repeat incidents.

CROSS-FUNCTIONAL & PARTNER COORDINATION

Liaison:

Connect internal teams (IT, Sales, Ops) with external development and partners.

Release Management:

Coordinate upgrades and integration changes across the ecosystem.

Translation:

Convert business needs into clear technical and operational tasks.

INTEGRATIONS & TECHNICAL OVERSIGHT

Ecosystem:

Support integrations for ERP, PIM, OMS, search, payments, and procurement.

Validation:

Verify data flows for customer records, pricing, products, and order status.

Testing/QA:

Lead testing for platform releases and integration updates.

SYSTEM DOCUMENTATION & KNOWLEDGE MANAGEMENT

Knowledge Management:

Document configurations, punchout setups, and integration logic.

Support:

Maintain troubleshooting steps and dependencies to assist onboarding and support.

REPORTING & CONTINUOUS IMPROVEMENT

Metrics:

Track adoption metrics to streamline integrations and reduce manual work.

Strategy:

Identify resilience improvements and support long-term roadmap planning.

Working hours:

8:00 AM - 5:00

PM Skills:

Experience with ERP-integrated platforms Hands-on exposure to punchout standards such as cXML or OCI. Familiarity with procurement platforms (e.g., Coupa, Ariba, Jaggaer, Oracle). Exposure to B2B customer onboarding or enterprise account enablement.

Education:

Bachelors Experience:

7-10 years

Qualifications:

Proven experience supporting B2B eCommerce platforms and/or punchout or procurement integrations. Strong understanding of B2B purchasing models, including punchout, contract pricing, approvals, and ERP-driven order processing. Experience coordinating integrations across multiple systems and vendors. Ability to work comfortably across technical and business teams. Strong documentation and process management skills. and email sarahfinnerty@spherion.com with your interest. Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Show more key responsibilities

ECOMMERCE OPERATIONS & PLATFORM

ADMINISTRATIONPlatform Management:

Administer B2B platforms to ensure reliability, performance, and data integrity.

Content & Catalog:

Manage product catalogs, pricing, and rules for web and punchout transactions.

Monitoring:

Track health and flows; coordinate resolution across internal teams and partners.

PUNCHOUT & CONNECTED COMMERCE

ENABLEMENTIntegration:

Support punchout (cXML/standards) with customer procurement systems.

Onboarding:

Coordinate testing and maintenance of customer-specific punchout connections.

Data Alignment:

Ensure consistency in pricing and orders across punchout, eCommerce, and ERP.

Issue Resolution:

Lead coordination for punchout issues between customers, platforms, and partners.

Optimization:

Identify opportunities to improve punchout adoption, reliability, and scalability.

B2B CUSTOMER & USER EXPERIENCE

SUPPORTWorkflows:

Support B2B workflows like contract catalogs, approvals, and invoice payments.

Collaboration:

Partner with Sales/CS to resolve usability issues and improve efficiency.

Diagnosis:

Resolve data/integration issues and empower teams to reduce repeat incidents.

CROSS-FUNCTIONAL & PARTNER

COORDINATIONLiaison:

Connect internal teams (IT, Sales, Ops) with external development and partners.

Release Management:

Coordinate upgrades and integration changes across the ecosystem.

Translation:

Convert business needs into clear technical and operational tasks.

INTEGRATIONS & TECHNICAL

OVERSIGHTEcosystem:

Support integrations for ERP, PIM, OMS, search, payments, and procurement.

Validation:

Verify data flows for customer records, pricing, products, and order status.

Testing/QA:

Lead testing for platform releases and integration updates.

SYSTEM DOCUMENTATION & KNOWLEDGE

MANAGEMENTKnowledge Management:

Document configurations, punchout setups, and integration logic.

Support:

Maintain troubleshooting steps and dependencies to assist onboarding and support.

REPORTING & CONTINUOUS

IMPROVEMENTMetrics:

Track adoption metrics to streamline integrations and reduce manual work.

Strategy:

Identify resilience improvements and support long-term roadmap planning. experience 7-10 years skills Experience with ERP-integrated platformsHands-on exposure to punchout standards such as cXML or OCI.Familiarity with procurement platforms (e.g., Coupa, Ariba, Jaggaer, Oracle).Exposure to B2B customer onboarding or enterprise account enablement. qualifications Proven experience supporting B2B eCommerce platforms and/or punchout or procurement integrations.

Strong understanding of B2B purchasing models, including punchout, contract pricing, approvals, and ERP-driven order processing.

Experience coordinating integrations across multiple systems and vendors.

Ability to work comfortably across technical and business teams.

Strong documentation and process management skills. education Bachelors share this job. send via e-mail print it Get in touch. We are here to help you with your questions. FS Finnerty, Sarah sarahfinnerty@spherion.com