ECommerce Customer Service

ECommerce Customer Service The Staffing Group - 3.7 Westford, MA Job Details Temporary | Full-time $24.50 an hour 16 hours ago Qualifications Customer communication Process improvement Shopify E-commerce Problem-solving Individual consumer customer service

Full Job Description Key Responsibilities:

Contribute to a positive team environment by exhibiting mutual respect, actively participating in team meetings, sharing knowledge and insights, and assisting colleagues when necessary. Document and maintain accurate records of customer interactions, inquiries, feedback, and resolutions in the CRM|ticketing system. Listen attentively to customers' concerns, empathize with their situation, and provide appropriate solutions or assistance to resolve their issues effectively. Identify patterns or trends in customer feedback, inquiries, or complaints and provide feedback to relevant teams to improve products, processes, or services. They are looking for someone who will belwn with the Team They use 3 systems. Shopify Hubspot Fishbowl Not many people know fishbowl, but if they know other 2 it is a plus. Please send resumes to Monique at or call/text at (978) 914-1790.

Job Types:

Full-time, Temporary Pay:

$24.50 per hour

Experience:

E-commerce:

1 year (Required)

Shopify,Hubspot,Fishbowl:

1 year (Preferred)

Location:

Westford, MA 01886 (Required) Ability to

Commute:

Westford, MA 01886 (Required)

Work Location:

In person