EDI Operations Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

JOB TITLE

EDI Operations Manager Position Summary:

We're seeking an EDI Operations Manager to lead a team focused on improving trading partner operational efficiency, strengthening process quality, and driving continuous improvement across Configuration & Enrollment Services and related partner functions. This role blends people leadership, process improvement, business analysis, and escalation management to help the team deliver stronger outcomes for athenahealth and our customers. Why This Role Matters This role strengthens the operational foundation of trading partner services by improving team capability, reducing process friction, and driving better cross-functional execution. The result is more efficient operations, better stakeholder alignment, and stronger customer outcomes. About the

Team:

This manager will think strategically and globally about operational problems, partnering across business lines as needed to resolve issues and improve workflows. You'll bring deep knowledge of the Configuration & Enrollment Services space and how those functions interact with partner teams, while coaching the team to deliver cross-functional process enhancements that create value.

Essential Job Responsibilities:

People management & coaching Lead, mentor, and develop a team of trading partner associates. Build a culture of continuous improvement, high performance, and accountability. Conduct performance evaluations, provide actionable feedback, and support career growth. Facilitate training and development programs to strengthen team skills and knowledge. Content expertise, process improvement, and business analysis Analyze current processes to identify inefficiencies in trading partner operations. Recommend and implement improvements aligned with organizational goals. Apply process improvement methodologies such as Lean Six Sigma or Agile. Collaborate with cross-functional teams to implement best practices and optimize trading partner relationships. Measure the effectiveness of process improvements and provide regular stakeholder updates. Project and stakeholder management Manage projects related to trading partner initiatives, ensuring alignment with business objectives and timely execution. Gather requirements, communicate progress, and address concerns with stakeholders. Facilitate communication between teams to support project success and stakeholder satisfaction.

Expected Education & Experience:

Bachelor's degree in healthcare administration, business, or a related field, or equivalent experience. 5+ years of experience in people management, coaching, or a related role. 1-3 years of experience in business analysis, project management, or a related role. 0-2 years of experience in trading partner management, healthcare operations, or a related field. Strong leadership and coaching skills with a proven ability to develop and motivate teams. Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels. Experience translating business requirements into solutions and collaborating across business lines. Strong analytical skills with experience using reporting and visualization tools such as Excel, Visio, Sigma, or Tableau. Familiarity with Lean Six Sigma or similar process improvement methodologies. Familiarity with payer systems and enrollment processes is a plus. Expected Compensation $84,000 - $142,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth Our vision:

In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:

Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.

com/careers https:

//www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it's meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to

Job Seekers/Job Candidates:

Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer.

Important information for job seekers:

athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com