Client Experience Assistant About Movement Hub Santa Clara Movement Hub Santa Clara is a private personal training facility dedicated to helping busy professionals in Silicon Valley become stronger, healthier, and more confident. We specialize in high-quality 1:1 personal training and small group personal training in a supportive, results-driven environment. Our approach goes beyond simply working out. We combine individualized coaching, strength training, nutrition guidance, accountability, and consistent progress tracking to help our members build sustainable habits and achieve lasting results. At Movement Hub, we believe great coaching is about more than exercise. It's about building relationships, earning trust, creating accountability, and helping people make meaningful changes in their lives. We are a growing team that takes pride in creating an exceptional member experience and a positive, high-performing culture. As we continue to grow, we're looking for a passionate, reliable, and growth-minded individual who wants to develop their coaching and leadership skills while playing an important role in the continued growth of Movement Hub. About the Opportunity We are looking for a kind, enthusiastic, and encouraging Client Experience Assistant who is excited to grow with our team and help create an exceptional experience for every member who walks through our doors. This is not a traditional personal training position. Coaching is a core part of the role, but this position also plays an important role in member retention, community building, onboarding, communication, and day-to-day operations. The Client Experience Assistant will work closely with the management team to ensure members feel supported, connected, and engaged throughout their fitness journey. The ideal candidate is someone who genuinely enjoys helping people, takes ownership of their responsibilities, communicates well, and is excited to contribute beyond the training floor. This is an Assistant-level position with opportunities for professional growth and increased responsibility over time. As Movement Hub continues to grow, there will be opportunities for the right individual to take on greater leadership and operational responsibilities. This is a full-time, salaried position with benefits, including a 401(k) with employer match and performance-based bonus opportunities. What You'll DoMember Success & Retention Manage and support the member onboarding experience from the time a new member joins. Conduct regular member check-ins and goal reviews. Build strong, genuine relationships with members and learn their individual goals and needs. Monitor member engagement and identify members who may need additional support or accountability. Communicate with paused, inactive, or at-risk members to help them successfully re-engage. Help members stay motivated, connected, and consistent throughout their fitness journey. Identify opportunities to improve the overall member experience and retention. Coaching Deliver high-quality 1:1 and small group personal training sessions. Provide thoughtful, individualized coaching based on each member's goals, abilities, and experience. Create a positive, energetic, safe, and supportive training environment. Build trust with members through excellent coaching and consistent communication. Follow and uphold Movement Hub's coaching standards and training systems. Continue developing coaching knowledge and skills through ongoing education and feedback. Community & Member Engagement Help create a welcoming and inclusive environment where members feel like they belong. Coordinate and support member challenges, events, and engagement initiatives. Celebrate member milestones, accomplishments, and successes. Help foster relationships and connections between members. Represent the culture and values of Movement Hub both inside and outside the facility. Client Experience & Administration Maintain accurate member records and communication systems. Respond to member questions and requests in a timely and professional manner. Assist with scheduling, account updates, and other member-related administrative needs. Help identify and resolve issues that could create friction in the member experience. Ensure members receive clear, professional, and consistent communication. Assist with maintaining an organized and professional facility. Business & Team Support As a growing company, everyone on our team plays a role in helping Movement Hub succeed. Depending on business needs and individual strengths, you may also contribute to: Sales and lead follow-up Marketing and community outreach Social media and member success content Member events and partnerships Facility organization and operations Process improvement and development of new systems Staff projects and team initiatives Other special projects that support the growth of Movement Hub Responsibilities may evolve over time based on business needs, employee strengths, and opportunities for professional development. We are looking for someone who is adaptable, solution-oriented, and willing to roll up their sleeves. We value humility, a willingness to learn, initiative, and a growth mindset. What Success Looks Like A successful Client Experience Assistant will: Build strong relationships with members. Deliver consistently excellent coaching. Help members feel welcomed, supported, and accountable. Contribute to strong member retention and engagement. Communicate proactively with members and teammates. Take ownership of responsibilities without needing to be constantly reminded. Identify problems and work toward solutions. Contribute positively to the team and workplace culture. Continuously look for ways to improve the member experience and the business. Grow into greater responsibility and leadership as the company grows. What We're Looking ForRequired Qualifications At least 2 years of experience in a customer-facing or customer service role. 1-2 years of experience coaching, training, or leading individuals or groups. Current CPR/AED certification. Strong verbal and written communication skills. Strong organizational and time-management skills. Comfortable using Google Workspace, including Docs, Sheets, and Drive. Reliable, punctual, and professional. Strong attention to detail. Comfortable working independently while also contributing to a team. Preferred Qualifications Degree or educational background in Kinesiology, Exercise Science, or a related field. Experience working in a personal training, fitness, health, or wellness environment. Experience with member management, customer success, sales, or community engagement. Compensation & Benefits $50,000-60,000 annual salary depending on experience and qualifications Performance-based bonus opportunities 401(k) retirement plan with employer match of up to 4% 2 weeks of paid time off (PTO) per calendar year 9 paid holidays Opportunities for professional development and advancement A Note About the Role Movement Hub is a growing business, which means this role will continue to evolve. We're not looking for someone who simply wants to show up, train clients, and go home. We're looking for someone who wants to be part of building something. You'll have the opportunity to influence the member experience, contribute ideas, develop new skills, and take on greater responsibility as you grow with the company. If you're excited by the idea of helping people become healthier and stronger while also being part of a growing team and business, we'd love to hear from you. Movement Hub Santa Clara is an equal opportunity employer.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) matching Paid time off

Work Location:

In person