Operations Training Coach

Operations Trainer Coach Goodwill - Driving Operational Excellence Through Training, Leadership, and Service Goodwill is seeking a Training & Operations Support Specialist to lead, coordinate, and deliver high‑quality learning and operational support across all Donated Goods Retail (DGR) locations. This role provides hands‑on leadership for training programs, POS support, and LMS administration, ensuring team members and store leaders receive consistent, compliant, and effective training that drives performance, customer service, and mission impact. You will serve as a primary operational liaison for Store Managers-supporting LMS troubleshooting, curriculum management, reporting, and system optimization. In partnership with Operations and Leadership, you'll coordinate monthly trainings, daily huddles, and drill calendars while maintaining alignment with current operational standards, policies, brand expectations, and compliance requirements. This role actively analyzes training data and trends to improve onboarding, retention, and performance outcomes. You will deliver in‑person training, coach leaders and team members, provide feedback to reinforce accountability, and support performance management and continuous improvement initiatives. Ensuring world‑class customer service and maintaining CARF, safety, loss prevention, and operational audit compliance are essential functions. Operational responsibilities include stewardship over labor scheduling, image standards, inventory flow, donation handling, cash handling, safety inspections, incidents and accident reporting, expense tracking, supply ordering, training documentation, staffing processes, and accurate/timely reporting. You will also support hiring, supervision, and development of store teams and help ensure stores operate within budgeted labor and revenue ratios. Competencies Strong organization, time management, and follow-through; ability to analyze training and performance data; clear communication; deep understanding of retail and donated‑goods operations; effective group and individual training delivery; audit‑ready accuracy; strong coaching skills; operational insight; and knowledge of safety, OSHA, and CARF standards. Key Performance Indicators Transaction value, donor value, labor efficiency, sales vs. labor hour, sales vs. budget, retention, customer service, store image, rounding-up success, training compliance, and timely/accurate reporting and drills. Qualifications Minimum 1 year as a Retail Store Manager or Assistant Manager 2+ years supervisory experience (retail preferred) Post‑secondary education in business or related field preferred Proficient computer skills