Position summary: The Revenue Cycle Education Coordinator is primarily responsible for the training of new Patient Access Representatives and Patient Account Representatives. This position leads and develops ongoing training and education materials relative to the patient access role and revenue management follow-up role. The Revenue Cycle Education Coordinator supports a number of front end initiatives, process improvements, PA audits and overall performance of the front end operations and the revenue cycle process of revenue management. Develops professional, creative, and engaging training content materials for Patient Registration, both hospital based and OP Center based, all functional areas of the Business Office, and Physician Office practices based on most current knowledge of widely accepted best practices for adult learning and job training. Conducts online learning courses, classroom training, in-service training, post-training job performance assessments, and focused re-training of employees. Demonstrates professional leadership skills in verbal, written, and interpersonal communications and relationships. Works autonomously to manage assigned projects, tasks, training courses scheduled to complete to desired outcome in the required time frame, using appropriate judgment and decision-making and demonstrating resourcefulness.

Functional areas supported:

Pre-registration, Registration (Hospital, Outpatient Centers, Financial Counseling, Denials Management, Audit, Collections, Customer Service, Reimbursement, Self-Pay Collections, Insurance Verifications, Financial Assistance, and any other Revenue Cycle functions. May perform other duties as assigned.

Job Qualifications:

High School Diploma or equivalent. Minimum of 5 years experience of healthcare revenue cycle experience in area relevant to assigned area (Patient Access or Business Office). Prior experience in Registration, Scheduling, Eligibility, Follow Up, or Billing is required with the ability to articulate understanding of these processes as they relate to the revenue cycle. Knowledge of Revenue Management. Excellent oral and written communication skills to produce and deliver quality training, including the ability to produce documents with clearly organized thoughts using proper sentence structure, punctuation and grammar. Excellent interpersonal skills with the ability to develop strong, collaborative relationships with individuals from various levels of the organization.

Preferred Qualifications :

Teaching or training experience.

Salary range:

$30.19 - $42.48 hourly. Salary will be commensurate with experience. As part of our ongoing effort to remain an employer of choice, eligible employees who work qualifying weekend shifts receive a competitive weekend rate.

Location:

Pomona Valley Hospital Medical Center

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PATIENT ACCESS SERVICES

Schedule:

Full time, 1 - Days, 8