Director of Learning and Development

The Director of Learning and Development will provide highly effective Firm-wide training programs for legal and non-legal staff located in all of our offices throughout the United States. This role is essential for fostering a culture of continuous learning and ensuring that all staff are proficient in using all firm software and resources to support their work effectively. This role offers the right candidate the opportunity to leverage their technical expertise, passion for teaching, and understanding of the legal environment, in order to elevate the firm's technological fluency and client service excellence. The Director of Learning and Development will design and deliver targeted learning experiences that empower attorneys and professional staff's development. This role champions the value of digital proficiency across the firm, advocates for user needs, and ensures our attorneys and professional staff get the most out of the firm's technology investments.

Your Director of Learning and Development Duties and Responsibilities:

• Primarily responsible for delivering New Hire and ongoing training classes and providing personalized technology coaching to lawyers and professional staff on the tools, devices, and services the Firm offers via various learning formats (e.g., virtual sessions, video, eLearning, classroom, 1:1, and presentations).
• Supervising training team including delegation of duties for weekly new hire training, scheduling, specialty training programs, projects, performance, timesheets, and PTO.
• Implementing and maintaining new and ongoing training initiatives and programs for all employees to help ensure their further development and growth.
• Responsible for development and maintenance of the

GM Training Curriculum:

a master document containing all programs, instructional methodologies, sequence and duration for both onboarding and specialty trainings.

• Designing, developing, and updating training programs: Creating performance-based courses, work instructions, and training aids to ensure effective learning and application of technology tools.
• Managing workflows for and responding to training requests, including training hotlines, email addresses, and calendars.
• Drafting, proofreading, evaluating, and finalizing training outlines and learning materials.
• Ensuring training environment (classroom, conference rooms, and virtual settings) is set for effective learning.
• Developing and delivering engaging training programs in a variety of formats - including instructor-led training, webinars, one-on-one coaching, and self-paced learning resources - to support diverse learning styles and schedules.
• Customizing training content to meet the needs of various practice groups, administrative departments and user roles across the firm.
• Contributing to and maintaining a robust knowledge base, including instructional videos, guides, and other documentation to support continuous learning and just-in-time assistance.
• Functioning as a subject matter expert and end-user advocate during the implementation of new technologies or changing user experiences, ensuring training materials and support align with established workflows and user needs.
• Identifying gaps in technology proficiency that may impact client service or operational efficacy and collaborate with stakeholders on targeted remediations.
• Supporting technology projects by collaborating with Information Technology teams to develop and deliver curriculum and communications which prepares users and drives adoption.
• Tracking and analyzing training effectiveness through feedback, assessments, and usage data to continuously improve learning outcomes.
• Staying current with legal technology trends and best practices to ensure training content remains relevant.
• Traveling to other offices for new hire training, project rollout training, and support.
• Remaining flexible with duties and shift hours to help cover training needs from o Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.

eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.