Claims Trainer - Residential Property

Claims Trainer - Residential Property Crawford Catastrophe Services - 3.4 Peachtree Corners, GA Job Details Full-time 1 day ago Qualifications Training & development Full Job Description In collaboration with the business unit, the Sr. Training Specialist will be responsible for the overall portfolio of training programs and courses for desk personnel and clients. Independently research, design and develop training programs to support the business's strategic initiatives. Designs, develops and facilitates presentations. Develops competency models as needed. Facilitates and leads training classes using chosen training methods and techniques Decides the appropriate instructional method for each training topic. (i.e. individual training, group instruction, case studies, demonstrations, webinars, teleconferences, eLearning etc.) Develops and administers quizzes, exams, and post training evaluation surveys Communicates results and ROI (return on investment) analyses to appropriate leadership Reviews and updates existing courses based on industry changes and participant feedback. Manages training trackers, CEU (continuing education unit), and accreditation process Partners with business unit leadership, managers, subject matter experts and guest presenters to develop, approve and manage the annual calendar of continuing educational offerings Maintains library of current resource materials for employee training Participates in industry and professional organizations to stay up-to-date with knowledge, trends and competitor training techniques Participates in quality audits to support employees and the business's strategic initiatives Develops and conducts retraining sessions when performance falls below specified standards Serves as a subject matter expert as needed Provides on-going mentoring and coaching as needed Develops competency models as needed Upholds the Crawford Code of Conduct Bachelor's degree in Instructional Design, Education, Training, HR or related field or an equivalent combination of education and experience - Required M. Ed. in Instructional Design, Education, Training, HR or related field. Preferred 5-10 years' experience leading theory and technical training in a corporate/business environment. Experience in development and delivery of leadership, customer service and developmental programs (Presentations Skills, Assertiveness, Business Writing, Time Management, etc.) is essential. Expert knowledge of insurance principles, terminology, customs and practices. Excellent presentation and facilitation skills. Excellent verbal and written communication skills. Demonstrate expert experience with the basics of curriculum development Ability to quickly learn and use new technologies to design and deliver training. Strong communication skills and the ability to work effectively with all levels within the organization. Good organizational ability, including time management. Project management experience. eLearning courses design and development experience Very strong interpersonal skills. Knowledge of Crawford products and services through continuous collaboration with the business unit. Ability to create an environment conducive to learning. Excellent Microsoft Suite knowledge. Maintenance of certification and/or licensing in field; continuing education courses when required. Must complete continuing education requirements as outlined by Crawford Educational Services. Position requires less than 10% travel.