Learning & Performance Consultant

Overview A career with us means you'll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love. We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are. Job Description Learning & Performance Consultant Operation's Learning & Development Team Full-time, Springfield, MA The Opportunity MassMutual's Operation's Learning & Development team is seeking a Learning & Performance Consultant to lead the facilitation of high-impact learning experiences across our operations organization. In this role, you will deliver instructor-led and virtual training for newly hired and tenured associates across customer care and operations teams directly shaping the capability and confidence of the people who serve our policyholders every day. You will operate in a collaborative, fast-paced environment where innovation in delivery is encouraged and continuous improvement is the standard. You will have ownership over classroom excellence and the learner experience, with the autonomy to adapt delivery approaches in real time based on learner needs and performance signals. This role reports to the Director of Learning & Development and partners closely with instructional designers, business leaders, and operational stakeholders. The Team You will join the Learning & Development team within Operations, Shared Services & Enablement a team dedicated to building the skills and knowledge that drive operational excellence at MassMutual. Our team partners closely with business leaders, instructional designers, and subject matter experts to deliver learning solutions that are practical, engaging, and aligned to strategic priorities. We are a collaborative group that values innovation, continuous improvement, and a shared commitment to developing talent at every level of the organization. The Impact Deliver high-quality learning experiences across instructor-led and virtual formats for new hires and tenured associates, driving learner engagement, knowledge retention, and performance readiness across Operations. Lead classroom and virtual learning environments by managing engagement, participation, and behavior across diverse learner populations — ensuring a consistent, inclusive, and high-trust experience. Partner with instructional design and leadership to pilot new content, provide facilitation-based insights, and recommend improvements that strengthen curriculum effectiveness and delivery innovation. Maintain stakeholder alignment by communicating learner progress, trends, and insights to business leaders, ensuring training delivery supports performance expectations and business outcomes. Support training operations including LMS utilization, attendance tracking, scheduling, evaluation distribution, and reporting to ensure seamless program execution. Coach and model facilitation excellence by serving as a role model for delivery standards, supporting peers, and contributing to the development of best practices across the team. The Minimum Qualifications (Required) High School Diploma 5+ years of experience in training facilitation or adult learning delivery The Ideal Qualifications (Preferred) Experience facilitating both virtual and in-person learning sessions Experience using modern learning/collaboration platforms (e.g., Zoom, Microsoft Teams, WebEx, or similar) Strong interpersonal skills with a proven ability to foster a supportive and inclusive learning environment Experience with learning management systems (LMS) Experience in life insurance, disability insurance, annuities, worksite, or a similar regulated financial services industry Bachelor's degree or higher in Education, Communication, Business, Human Resources, or a related field Facilitation certifications (e.g., Certified Training Facilitator, Certified Master Facilitator, Virtual Facilitation Certificate) Strong written and verbal communication skills with the ability to engage and inspire diverse audiences Demonstrated ability to lead, mentor, and coach learners in a professional training environment Adaptability to rapidly changing environments and diverse learner needs Experience leveraging data analysis tools to track and report on training effectiveness Self-motivated and organized, with the ability to manage priorities independently Commitment to innovation and continuous improvement in training delivery What You Can Expect at MassMutual MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes A collaborative environment where perspectives are welcomed Access to learning, development, and internal networks that support continuous growth and skill-building over time Employee-led communities and forums that foster connection, learning, and inclusion across the organization A culture grounded in integrity, responsibility, and stewardship supported by a company with a strong legacy and a future-focused mindset #LI-JF1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents:

For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page. MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range:

$84,100-$110,300 Award-Winning Culture MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It's more than our company structure — it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts. We strive to build a thriving community where everyone is valued, included, and feels that they belong. At MassMutual, we Live Mutual. How We Work MassMutual's flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year. Benefits for the whole you (and your loved ones) There's more to your life than your job and there's more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you'd expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave. Explore some of our offerings below. Paid Time Off In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health. Health & Well-Being In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being. Financial Well-Being In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution. Taking Care MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need. Giving Back MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually. Commuter Benefits MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.