Instructional Designer Intermediate - EPIC/Beaker

Instructional Designer Intermediate - EPIC/Beaker Cone Health - 3.6 Greensboro, NC Job Details PRN 7 hours ago Qualifications Program design Software implementation Mid-level Orientation and onboarding programs (healthcare teaching and curriculum development) User training (technical support) Online learning curriculum development Recruitment and selection Production systems Bachelor's degree Corporate training program coordination Content development System testing Customer support ticket management Instructor-led training (training delivery method) Medical credentialing Recruiting Developing new training programs Online education instructional development Remote training Educational software EHR training delivery Editing Technology and informatics training (healthcare teaching and curriculum development) Ticketing system technical support Educational content composition projects Full Job Description The Instructional Designer Intermediate is responsible for the successful development and system-wide delivery of training for software that is managed through the Information& Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates& conducts training sessions, and resolves service tickets& requests. This position communicates and collaborates with all stakeholders of the organization to improve individual and organizational performance.

Essential Job Function:

Develops and implements / delivers the software training program for one's respective Epic application(s) and/or other ITS software; creates and edits the curriculum and training/support materials for all roles as well as collaborates with leaders and analysts to determine the best approaches for training program development and user training. Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning. Coordinates training-related logistics and communications, responds to requests for training, Reviews / routes / resolves pertinent service tickets, supports help line calls, and rounds among stakeholders. Creates, builds, configures, tests, and maintains the software training environments, and works in conjunction with application teams and technical teams to ensure consistency between production and training environments. Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CT's) to assist with super user and end user training. Ensures that CT's are trained and equipped to successfully serve specific applications and user areas. Performs other duties as assigned.

Education:

Required:

Bachelors degree or equivalent experience in relevant field.

Experience:

Required:

2 years.

Licensure/Certification/Listing:

Required:

Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.