Job Description:

The manager would prefer this be an onsite position in Cleveland, OH or Buffalo, NY however she would be open to remote for the right candidate. Job Summary The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations.

This role contributes directly to:

Authoring and maintaining shared services contentEnabling LOB teams to create high-quality contentSupporting and improving GenAI-powered capabilitiesMonitoring and improving content quality, consistency, and performanceThe position requires both technical aptitude (AI + platform workflows) and content judgment. Essential Functions Shared Services Content Authoring Create and maintain enterprise shared content within enterprise Knowledge Management software.

Structure content for:

Clarity and usabilityAI consumption and search effectiveness Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage. Enable Line of Business Authoring through Onboarding and Ongoing Support • Support onboarding of new LOBs into KM platform Provide guidance on: Authoring standardsTemplates and structureBest practices for AI-ready content• Facilitate working sessions to help SMEs successfully publish content GenAI Support & Optimization Support and refine AI-enabled capabilities, including: AI-generated draft contentContent similarity and consolidation recommendationsStaleness detectionSmart tagging and metadata generationContent performance insights (engagement, usage trends) Assist with: Prompt design and tuningTesting GenAI outputs for accuracy and consistencyMonitor performance and recommend improvementsTesting & System Support Execute testing on: Content workflowsGenAI capabilitiesTroubleshoot issues and support root cause analysisEnsure adherence to system requirements and user expectations Required Qualifications Strong written and oral communication skills Strong communication skills across technical and business audiences Analytical thinking and problem-solving abilityExperience with knowledge management or enterprise content platformsFamiliarity with Agile delivery practices Preferred Qualifications Experience working with: GenAI tools or AI-enabled workflowsContent systems, platforms, or structured documentationExperience in regulated environments (banking, financial services, healthcare, etc.) Skills / Competencies Ability to work across multiple priorities and stakeholdersStrong attention to detail and qualityTechnical curiosity and ability to learn evolving AI capabilitiesFacilitation and stakeholder support skillsEverforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

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