Instructional Designer

Instructional Designer Beacon Hill Staffing Group•3.8 Saint Paul, MN Job Details Contract $65,000•$85,000 a year 15 hours ago Benefits Dental insurance On-the-job training Vision insurance Qualifications Knowledge management Stakeholder engagement Curriculum development E-learning (training delivery method) Data analysis skills Mid-level Content development Conflict management Instructor-led training (training delivery method) Developing new training programs Financial services Training & development AI Cross-functional collaboration Project leadership Adult learning Corporate instructional development Communication skills Adult education Cross-functional communication Stakeholder management

Full Job Description Instructional Designer Location:

Saint Paul, MN (Hybrid•Onsite 3 days/week)

Schedule:

Monday-Friday | Full-time | Core hours 8:00 AM-4:00 PM (45-minute unpaid lunch)

Employment Type:

Contract (with potential contract-to-hire) Beacon Hill's client in Saint Paul, MN is seeking an experienced Instructional Designer to support training and knowledge management initiatives within a high-volume contact center environment. Job Summary This role is responsible for designing, developing, and evaluating training programs across multiple business lines within a contact center organization. The Instructional Designer will partner closely with stakeholders and subject matter experts to ensure products, services, and business priorities are effectively supported through structured learning, knowledge base content, and operationally aligned training delivery. Key Responsibilities Instructional Design & Knowledge Management (35%) Design and develop training programs using adult learning theory and instructional design models. Create blended learning solutions across multiple modalities, including virtual and in-person classroom training, self-directed learning, observational learning, and on-the-job training. Leverage digital software and AI tools to enhance content development. Partner with subject matter experts to create, maintain, and improve knowledge base articles that are clear, accurate, and optimized for learning and quick reference. Needs Analysis & Training Evaluation (20%) Conduct needs analysis for team•and department-level learning requests. Develop action plans with stakeholder alignment and buy-in. Evaluate training effectiveness using assessment results, completion data, and learner feedback. Analyze trends and recommend continuous improvements. Stakeholder Management & Project Coordination (25%) Collaborate with cross-functional stakeholders to deliver learning solutions aligned to business objectives. Lead projects focused on improving contact center accuracy, quality, and knowledge management. Support higher-complexity initiatives across operations and shared service partners. Coordinate complex learning schedules in partnership with Workforce Management to align with service level objectives. Business & Industry Acumen (20%) Apply advanced understanding of contact center products and services to inform learning strategies. Stay current on instructional design trends, adult learning principles, and training technologies. Connect learning initiatives to broader enterprise and operational priorities. Qualifications Required Strong understanding of adult learning theory and instructional design models Experience using digital software and AI tools for training content development Strong project management, communication, and stakeholder engagement skills Ability to analyze data to evaluate training effectiveness Strong written and verbal communication skills Proven ability to navigate conflict and manage competing priorities Preferred Intermediate to advanced facilitation skills Insurance or financial services industry experience Why Join This Opportunity? New role supporting evolving training and knowledge needs High-impact work within a contact center environment Opportunity to contribute to enterprise-wide initiatives Potential for contract-to-hire conversion Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)