AI Specialist

AI Specialist Traveling Coaches

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2 Plano, TX Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Dental insurance Retirement plan Qualifications Application Integration Bachelor's degree in communications Technical documentation E-learning (training delivery method) Bachelor's degree in business Zoom Mid-level Communication platforms 3 years Administrative experience Change management Bachelor's degree in English Bachelor's degree Content development Instructor-led training (training delivery method) Microsoft Teams Technical writing Developing new training programs Authoring tools Communications Bachelor's degree in education Webex Productivity software English Training & development Online education instructional development AI Business Document management systems Adult learning Adult education ChatGPT Generative AI Full Job Description About Traveling Coaches We believe that empowered individuals improve organizations as they improve themselves. Since 1995, Traveling Coaches has been a pioneer in talent development and organizational change within the legal industry. Whether your firm is looking to increase performance, develop talent, build skills and competencies, implement change or influence behavior, our award-winning products and services create a culture of learning that helps your firm thrive. We go beyond traditional training. We are strategic partners to our clients, offering invaluable insights and consulting expertise. Our renowned solutions like Premier Learning, the LegalMind® Learning Platform, OnGuard® Security Awareness and Respectful Workplace Program have been used to tremendous effect by law firms of all sizes. Are you a trainer of trainers? Do you enjoy problem-solving, developing people, and achieving high marks of customer satisfaction? Do you enjoy switching from one project or task to another in seamless transition? Are you able to work with a variety of people, rebound from criticism, and keep your eyes fixed on the target, knowing you need the people around you to share the vision to do so? Do you value precision and consistency? If you answered "yes" to these questions and you have experience in software training, application integration, document management engineering, technical writing or eLearning development, please take our survey and apply for this position! We are looking for someone who has the following characteristics: Credibility, confidence, and a professional demeanor: We expect our experts to possess a professional image and attitude that reflects positively on the individual and our company.

A high attention to detail:

We need someone capable of managing multiple priorities, projects and people to ensure timely delivery in all capacities.

Ability to drive for engagement:

This role is responsible for achieving high levels of client engagement, even when push back occurs, being able to problem-solve and advise best courses of action. Commitment to staying current on the latest technology: We look for innovative team members that read extensively, network regularly and take on the responsibility to keep up with software changes and certifications.

A commitment to excellence:

Traveling Coaches is committed to providing excellent service to our clients and we expect that same commitment to excellence from all who represent us. Job Responsibilities GenAI Training and Education

• design and deliver training programs focused on workflow integration, use-case identification, problem-solving with GenAI and responsible and secure use; build narrative-based learning content that helps learners "connect the dots" between their job tasks and GenAI capabilities; and teach employees when GenAI is the appropriate solution versus existing tools ("right tool for the right task").

Needs Analysis and Curriculum Development

• conduct training needs assessments to identify gaps in skills, workflows, and understanding of AI capabilities; translate business needs into structured training paths, curriculum modules, and competency frameworks; and partner with SMEs to contextualize training within real job scenarios. Change Management Collaboration
• align training strategy with change management efforts, ensuring communication, adoption, and resistance mitigation are integrated; and support the rollout of new AI tools or updates through structured change plans. Internal Tool Creation and Support
• assist in the creation of internal GenAI related or specific learning tools, templates, and job aids; and provide feedback about learner challenges, tool limitations, and usage patterns. Measurement, Reporting and Continuous Improvement
• collaborate with others to identify, track and report learning outcomes, adoption metrics, and tool success indicators; continuously refine training materials based on user feedback, tool evolution, business priorities and emerging best practices in GenAI adoption.

Deliver engaging training sessions multiple times per day using virtual communications software, like Zoom, WebEx, Microsoft Teams and Adobe Connect. Work with internal and external partners to develop training outlines and schedules. Communicate learner feedback and attendance reports to the client when necessary. Maintain an up-beat, professional attitude, despite a potentially repetitive and predictable work environment. Assist with various administrative tasks. Willingness to travel to deliver onsite training if needed Qualifications Bachelor's degree in Communications, Business, Education, English, or another related field Experience and advanced level knowledge of GenAI (including but not limited to Copilot, ChatGPT, Claude, Gemini, etc.). Experience and certifications with Claude and Laurel highly preferred. 3-5 years' experience in corporate training or adult education. Strong written and oral communications skills. Certifications in Microsoft Office and other business-related applications preferred. Experience working in the legal industry ideal but not required. Your Compensation and Benefits Competitive salary and benefits Health, dental, short and long term disability insurance Employer matching retirement plan Flex Plan for medical and child care expense savings