Student Services Analyst

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ID322729

Location Estrella Mountain Comm College Full/Part TimeFull-Time Regular/TemporaryRegular Salary Range $52,525.00

• $68,282.00/annually, DOE Grade 114 Work Schedule Monday
• Thursday, 9am
• 6pm Friday 8am
• 5pm

Summer Hours:

Monday

• Thursday, 7am-6pm Some evenings and weekends may be required Work Calendar 12 Months Maricopa Summary 10 Colleges.

Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Estrella Mountain Community College (EMCC) has been making high-quality, affordable education accessible in The West Valley since 1992. As a member of the Maricopa Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage

Paid Time Off:

Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding

Flexible Work Schedules Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Estrella Mountain Community College (EMCC) is hiring a Student Services Analyst. This position works within the Admissions and Records Department, is responsible for performing professional-level student services work, which requires independent evaluation and analysis of issues and judgment to select and apply standard techniques, procedures, policies, and criteria to resolve problems and make recommendations. To best serve the students, department, and college, this position is fully in-person. Essential Functions (30%) Program Coordination, Partner Admissions Logistics & Compliance Develops, analyzes, coordinates, and implements program functions and activities related to admissions and compliance. Coordinates admissions logistics with both internal and external (e.g., dual enrollment, workforce, and partner institutions) partners, ensuring consistent, timely, and standardized processing. Develops and maintains structured processes and protocols to ensure compliance with institutional policies, partnership agreements, and regulatory requirements. Reviews program requirements and eligibility criteria; evaluates policies to ensure program compliance and accurate application in daily operations. Monitors and processes National Student Clearinghouse reporting, including updating student records, correcting reporting errors, processing degree verifications, and recommending solutions to reduce reporting discrepancies. Executes and monitors suspicious account protocols; processes related documentation and tracks/reports activities to ensure compliance and risk mitigation. Researches, analyzes, and interprets policies and procedures; evaluates changes and applies them to operational practices. Tracks application, enrollment, and reporting data to identify trends, compliance risks, and opportunities for process improvement. Serves as a liaison to internal and external stakeholders, providing program, policy, and compliance advisement. (30%) Operations, Data Integrity, & Quality Assurance Coordinates, implements, and evaluates operational processes and procedures to ensure efficiency, accuracy, and compliance. Monitors data entry and processing activities to ensure data integrity; identifies issues and provides corrective guidance and training to staff. Oversees and actively participates in A and R data processing functions, including monitoring daily and annual processing metrics (e-forms, partner activity, student interactions). Ensures adherence to records retention guidelines, including proper maintenance and deletion of records in accordance with state and institutional requirements. Supports and coordinates graduation processing, including staffing coverage, policy implementation, and technical support for complex cases. Conducts surveys and analyzes program data to evaluate effectiveness and inform continuous improvement. Researches industry standards, trends, best practices, and emerging technologies; recommends and supports implementation. Designs, develops, and maintains program materials, reports, presentations, and communications to support operations and compliance. (30%) Frontline Services, Staff Coordination & Technical Support Plans, organizes, assigns, and reviews the work of staff as a lead; assists with supervision functions as assigned, including hiring coordination for part-time staff. Coordinates workflow and daily operations in partnership with division leadership; provides regular processing updates and operational guidance. Provides Tier 2 support for complex student and staff issues, including escalations, technical troubleshooting, and process clarification. Supports front-line operations, including front counter, incoming phones, records processing, transcript processing, and virtual service delivery. Provides training for Admissions and Records staff across front office, back office, and virtual environments. Assists staff and students with complex procedural and policy-related issues, including dispute resolution, de-escalation, and customer service challenges. Supports off-site and partner location needs to ensure continuity of admissions and records services. Provides technical support and troubleshooting for student information systems (SIS) and related technologies. Assists with specialized processes, including subpoenas, international student requirements, and related admissions and records functions. May serve as Designated School Official (DSO) for International Education Limited advisement and A and R function for these students is included (10%) Program Support & Additional Responsibilities Monitors grant funding opportunities, program expenditures, and regulatory requirements; supports compliance and reporting as needed. Provides athletic eligibility support in coordination with Student Life. Creates and maintains files, records, and databases in support of program operations. Participates in hiring, disciplinary, and performance management processes if assigned supervisory responsibilities. Performs other duties as assigned, commensurate with the scope and level of the position. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR Associate's Degree from a regionally accredited institution and four (4) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered Desired Qualifications Two (2) years of experience working in a team environment Two (2) years of experience working with students from varied backgrounds Two (2) years of customer service experience with a high degree of public contact including, but not limited to in-person, telephone, e-mail, text, and/or chat One (1) year working with federal and state requirements (e.g., lawful presence/residency determination) One (1) year of experience working in an educational environment providing support services in higher education One (1) year experience utilizing data analytics. (i.e., database management, evaluation techniques, data validation) One year of full-time, relevant MCCCD experience within the previous two years Special Working Conditions May be required to work at multiple sites or locations Work Schedule Varies May be required to work evenings and weekends i.e. Monday

• Thursday, 9am-6pm Fridays 8am-5pm May be required to lift or carry up to 25lbs with or without a reasonable accommodation.

May view a computer monitor for a prolonged period of time Users of campus vehicles must meet district minimum standards regarding driving: https://district.maricopa.edu/regulations/admin-regs/section-4/4-14

Additional Considerations:

Providing coverage at off-site locations and the ability to pass a fingerprint clearance process may be required (i.e. high schools or college program facilities).