Student Services Specialist Senior

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ID322113

Location Estrella Mountain Comm College Full/Part TimeFull-Time Regular/TemporaryRegular Salary Range $20.61

• $26.80/hourly, DOE Grade 111 Work Schedule Monday
• Thursday, 9:00am
• 6:00pm Friday, 8:00am
• 5:00pm

Summer:

Monday

• Thursday, 7:30am
• 6:30pm Schedule is based on the operational needs of the department and EMCC.

To best serve the students, department, and college, this position is fully in-person. Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage

Paid Time Off:

Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding

Flexible Work Schedules Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Estrella Mountain Community College (EMCC) is hiring a Student Services Specialist Senior in the Financial Aid Department. This position independently performs student service and financial aid processing duties and may serve as EMCC's Veteran Affairs Financial Aid liaison. Essential Functions 30%

• Performs more technically complex and difficult student service and processing; Identifies resources needed to address students' circumstances and potential barriers; Assists students by walk-in, electronically, and over the phone, and as escalated by other student services staff. 30%
• Processes aid for assigned students. Provides information and technical assistance regarding program guidelines and applicable laws, policies, rules, and regulations, and may supervise part-time staff. Independently processes various student appeals utilizing professional judgment guidelines. 20%
• Troubleshoots and resolves office service issues, which may include computer software problems; Prepares and processes reports, tracks processing and completion; May administer programs such as scholarships, loans, federal work study, and Pell grants; Coordinates, performs testing, and maintains database information and reporting systems. 20%
•  Prepares, presents, designs and maintains correspondence, reports, presentations, program materials and documentation; Provides training to other staff; Coordinates office functions, projects, events and processing; Coordinates workflow and develops policies and procedures; Researches and assists in analyzing and interpreting guidelines and regulations; Performs other duties as assigned commensurate to the grade level of the position.

Minimum Qualifications Associate's degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR High school diploma/GED and four (4) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. An equivalent combination of the conferred degree and directly related full-time work experience, as described above, sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Experience performing student service or processing in a Financial Aid department. B. Experience maintaining, applying, and communicating federal regulations and guidelines. C. Experience with an automated student service and processing system such as PeopleSoft. D. Experience providing Financial Aid assistance to students and others via phone, email, live chat, in person, etc. Special Working Conditions Must not be in default or owe an overpayment of federal financial aid funds. Some evenings and weekends are required.