Job Description

Job Description

Student Services Supervisor (Admissions & Records)

Job

ID323200

Location

GateWay Community College

Full/Part TimeFull-Time

Regular/TemporaryRegular

Hiring Salary Range

$64,989.46

• $84,486.50/annually, DOE
  Grade
  117
  Work Schedule
  Monday
• Friday, 8am
• 5pm; some evenings and weekends may be required
  

Summer Hours:

Monday

• Thursday, 7am-6pm
  Work Calendar
  12 Months
  Maricopa Summary
  10 Colleges.

Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community—we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Tfore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage

Paid Time Off:

Vacation, Sick Leave, and Personal Time

20 Paid Observed Holidays

Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage

Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b)

Tuition Reimbursement for employees and dependents

Annual Professional Development Funding

Flexible Work Schedules

Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars

Monthly Health & Wellness Calendar and Newsletter

Virta Diabetes Reversal Program and Support Groups

Employee Assistance Program (EAP)

Sight-On-Site Eye Care Services

Pre-Retirement Planning Events

Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary

GateWay Community College is now hiring a great new role! The Student Services Supervisor will work closely with the Director of Student Services to provide oversight of daily operations for the Admissions & Records Office. This exciting role plans, organizes, assigns, supervises, reviews and evaluates the work of staff. In this role, the individual hired will monitor operational compliance with policies and regulations. This individual will work with college and project teams in a lead role and will be responsible for the following: meeting outcomes and timelines through planning, communication and collaboration with teams and stakeholders, problem resolution, attendance, front counter and welcome desk services and back office support.

Essential Functions

40%

• Works closely with the Director of Student Services and assists credit, clock, non-credit, and new and continuing students in person, over the phone, and via email with all enrollment services functions and processes, including but not limited to admissions, registration, program information, community education, and financial aid.

Reviews and determines residency; processes lawful presence and ID authentication documentation, U18 and Special Admissions applications; and provides support to call center and front counter/welcome desk functions. Identifies program needs and issues; directs and oversees the resolution of escalated issues and customer concerns. Reviews program requirement criteria to evaluate and determine enrollment, attendance, and graduation eligibility; and/or evaluates policies and procedures to determine and ensure program compliance with college, district, federal, and state laws. Runs and reviews various exception reports in SIS (PeopleSoft), SSRS, or other databases on a daily, weekly, and monthly basis until resolved. Monitors student enrollment and attendance daily and implements quality assurance measures, including regular reviews and spot-checks, to ensure the accuracy and integrity of completed transactions and record maintenance.

30%

• Works closely with the Director of Student Services to plan, organize, assign, supervise, review, and evaluate the work of staff; address concerns and resolve problems; and compose, edit, and prepare correspondence and reports.

Conducts performance appraisals and implements developmental plans for staff. Prepares and conducts staff training and develops and implements comprehensive records management procedures.

20%

• Develops and maintains relationships and coordinates with GWCC academic departments, program managers, instructors, Student Affairs departments, and other internal and external partners to develop a thorough understanding of programs, services, and business processes.

Attends departmental meetings, training sessions, and professional development opportunities. Performs other duties as assigned at various GWCC locations.

10%

• Monitors reports related to enrollment to ensure compliance with district and government requirements, including preparing reports and resolving reporting discrepancies.

Performs other duties as assigned.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or directly related field and four (4) years of student services or related experience. OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications

Masters Degree

Experience working in a One-Stop Enrollment Services and/or Admissions & Records Office

Experience working with Peoplesoft, Student Information System, Dynamic Forms, Google forms/Google Suite, phone systems, etc.

Experience providing customer service including in person, over the phone, text and via email

Experience working with state or federal regulations as it relates to student services in a higher education setting

One (1) year full-time relevant MCCCD experience during the previous two (2) years

Special Working Conditions

May be required to travel or be assigned to all GateWay locations

May require some evenings or weekends

May require prolonged periods of viewing a computer screen

May be required to lift or carry up to #25 lbs

MCCCD does not sponsor individuals for any type of work visas