SE - IT HelpDesk Kiosk - Front Desk Assistant

SE - IT HelpDesk Kiosk - Front Desk Assistant Salary $14.00 Hourly Location Daytona Beach Job Type Student Employee Job Number 202500387 Department Student Employment Opening Date 04/13/2026

Description Benefits Required Qualifications:

Must be enrolled in at least 6 credits. Must currently be meeting Satisfactory Academic Progress (SAP), or a minimum cumulative 2.0 GPA. Transient and Dual Enrollment students are in eligible for student employment.

Please Note:

Applicants required to submit their resume and current course schedule in order for their application to be considered complete

Funding:

Federal Work Study (FWS) and/or Institutional Work Study (IWS) Hours per week: Up to 20 hours.

Days Needed:

Monday through Saturday. (Flexible)

Times Needed:

Availability Monday through Friday 7:30 a.m. - 5:00 p.m. and/or Saturday 8:00 a.m. - 4:00 p.m. (Flexible)

Contact Information:

Email:

StudentEmployment@daytonastate.edu

Phone:

(386)506-3015

Key Responsibilities:

Staff the Help Desk Kiosk and assist with walk-ins, phone lines, and emails. Provide basic IT support and guidance to students, faculty, and staff using DSC resources. Log support issues using the IT HelpDesk ticketing system Assist students, faculty, and staff with smart device setup to access DSC's WI-FI and college resources. Interact with DSC administrators, faculty and staff to ensure prompt delivery of services and respond to needs under supervisor's guidance. Forward technical support walk-ins, emails or phone calls that cannot be resolved by the HelpDesk, to the appropriate IT Service Desk area/technician. Report IT related issues to supervisors as needed. Maintain proper working order and cleanliness of equipment at the HelpDesk Kiosk area. Assist Coordinator and Manager with other duties related to the position as needed

Knowledge, Skills, & Abilities:

Advanced knowledge of computers, software, operating systems, web browsers, hardware, and smart devices. Familiarity with navigation of all academic related web sites (i.e., MyDaytonaState student portal and Falcon Online). Strong communication skills and ability to interact effectively with students, faculty, and staff. Ability to follow oral and written instructions. Excellent customer service skills Reliability is essential Ability to lift up to 50 pounds when required. This position requires a criminal background screening. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at 386-506-4505 or email HR@daytonastate.edu . Daytona State College is an Equal Opportunity/Equal Access Employer. Click here to view the College's statement of non-discrimination. This position is not eligible for benefits. Employer Daytona State College Address 1200 W. International Speedway Blvd. Daytona Beach, Florida, 32114 Phone (386)506-3000 Website https://www.daytonastate.edu/index.html