Senior Student Success Advisor

Please label all uploaded documents with your full name (for example: Jane_Doe_Resume ). This helps ensure your materials are properly matched to your application. If you are a currently active Polk State College employee, please create an account using your polk.edu staff email address. Our HR system will not recognize you as an active employee. Description Reporting to the Associate Dean of Student Services, the Senior Student Success Advisor is responsible for executing the day-to-day deliverables of the College's case management advising model. This position serves as the primary point of contact for students, assisting with various tasks during the five identified eras of the student lifecycle: onboarding, pre-advising, pathway selection, transition to career or transfer institution, and degree completion. The position requires a broad knowledge of various aspects of student services and necessitates the use of intentional advising strategies to develop relationships with advisees and foster a climate of student access and success. Due to the nature of the work, the incumbent must possess superior customer service skills and work in a complex, ever-changing environment to assist students with a multitude of different issues. Essential Functions/Duties Consults and advises new program applicants in the process and steps for program admission and completion. Serves as the primary academic advisor for students enrolled in the College's degree programs by utilizing intentional, developmental advising methods focused on student success, skill development, and life-long learning. Assists students with curriculum planning, course selection, information related to bachelor's and graduate programs, initial transfer credit review, academic program requirements, and degree audits. Oversees the identification of prospective program applicants and the prospective graduates currently enrolled. Analyzes course enrollment and provides feedback on the course schedule to program directors, department chairs, and deans, as appropriate. Participates in community outreach activities and collaborates to coordinate recruiting and informational meetings, and other events on and off campus during days, nights, and the occasional weekend. Analyses data and prepares various reports as requested by program directors and/or college administrators. Collaborate with Academic Advising, SALO, the

TLCC, STEM

faculty, and Career Development Services to provide and encourage academic support resources for identified students. Assists with all other advising functions during peak registration times. Communicate effectively with current and prospective students, community members, and College staff, adhering to the privacy of student records requirements (FERPA). Serve on college-wide committees and task groups as assigned or appointed. Other duties as assigned by the Associate Dean of Student Services.

Typical Qualifications Required Skills:

Demonstrated multicultural competence and understanding of the diverse academic, socio-economic, and ethnic factors that contribute to student achievement. The ability to establish an effective, professional rapport with students, faculty, and staff. Good organizational skills, with special attention to detail. Good oral and written communication skills. Ability to work well with others. General office skills. Experience with computers and all Microsoft Office programs. A positive attitude and customer service-oriented work ethic. Ability to maintain confidential information. The ability to work independently on broader assignments with the responsibility of planning work. Makes decisions within accepted standards. Ability to make decisions within accepted standards. Consultation on problems requires judgment and tact to obtain cooperation or approval of action to be taken. Bilingual skills are a preference. Working Conditions/Additional Information During the first of each semester must be available to work evening hours to start the semester. Sometimes requires coming in in the evenings, early in the mornings, and on Saturdays to work various duties as assigned. Must be able to work proficiently in a busy, multi-office work area. Must be flexible and able to adapt well to changes. Salary and Benefits Information This position is level P14 . We offer a comprehensive benefits package that includes medical, dental, and vision coverage; short-term disability; paid holidays and sick leave; vacation (excluding faculty positions); retirement benefits for eligible employees; and college fee waivers.

Required Education:

Graduation from a regionally accredited college or university with a Bachelor's degree is required.

Required Experience:

Three (3) years of professional, exempt student or academic services work experience, including admissions, advising, educational or career services, financial aid, or registration.

Preferred Experience:

Professional, exempt-level job experience is preferred. Spanish/English Bilingual Preferred. Supplemental Information Submissions that do not include all parts of the following required information will not be considered: a resume an electronic job application (all sections MUST be completed) Important Information If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship. To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application. Polk State College is a drug-free workplace. Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodation is considered on a case-by-case basis. Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1, etc.) will not be considered. Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment. Polk State College does NOT provide relocation assistance for this position. Equal Opportunity Statement Polk State College does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs, activities, or employment. For information about the College's equal access and equal opportunity policies and procedures, or to file a complaint, please contact: Title IX Coordinator 3425 Winter Lake Road Lakeland, FL 33803 863.669.2903 compliance@polk.edu For additional information, visit polk.edu/compliance We encourage applicants to provide feedback on their experience or request help at Careers@polk.edu .