Helpdesk.

Responsibilities Assists students with login issues with SWORDS, D2L and E-mail via phone or walk-in. Answer phone and assist students/faculty/staff with IT needs such as two-factor authentication resets, setting up Office 365. etc. Submit IT helpdesk tickets for faculty/staff. Setup VCON classrooms making sure cameras are on and positioned correctly and either in send/receive mode. Assists in organizing IT equipment. Assists with lifting and moving IT equipment. Perform related duties as assigned. Required Qualifications Currently enrolled Middle Georgia State University student with a minimum of 6 credit hours. Knowledge, Skills, & Abilities Knowledge of Microsoft Windows, Office Suite, and Outlook. Effective oral and written communication skills; excellent customer service skills. Ability to interact effectively with everyone. Flexibility in working hours. Ability to work independently and on a team as needed. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Institutional Values Middle Georgia State University is committed to four core values in what we do and represent:

CORE VALUES

Stewardship

Engagement
Adaptability
Learning Equal Employment Opportunity Middle Georgia State University is an equal employment, equal access, and equal educational opportunity.

It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 478.471.2010. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources. 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