Center Associate

Contribute to the success of the fast-paced, multi-cultural environment by being flexible and adaptable. Use good judgment and exhibit effective problem-solving and critical thinking skills. Provide excellent customer service in all interactions with students, staff, and Center visitors. Duties and Responsibilities Assist in the general operations of the Center including: Providing customer service, solving problems, preparing/processing reports and other documents, and providing administrative support for Center Director. Handling telephone and walk-in inquires about programs and services offered by the college including Adult Literacy, BCS non-credit classes and degree programs. Conducting intake activities for prospective students, registering students for Adult Literacy and BCS non-credit classes, and making appropriate referrals to coaches and advisors. Use judgment to determine when/who to contact in the case of events that threaten health, safety and facility. Monitor security and activity in the facilities, handle any issues that arise with the assistance of the Center Director, follow established emergency procedures, take appropriate action to protect health and safety of students/customers and act to protect the facilities from damage. Handle telephone inquiries, greet the public and provide information to walk-ins about credit and non-credit services/programming. Anticipate customer needs, offering comprehensive information. Assist students with completing the FAFSA and financial aid forms. Develop personal interest classes for the Center. Maintain classes in Lumens software. Assemble instructor packets, class sign-in sheets, class evaluations, etc. Coordinate center events by organizing facilities and details such as décor, catering, invite lists, special equipment and marketing materials. Qualifications

EDUCATION AND EXPERIENCE REQUIREMENTS

: Work experience and/or some post-secondary education required. Associate degree preferred.

CERTIFICATIONS AND LICENSES

: Must possess valid driver's license. Essential Functions

KNOWLEDGE , SKILLS , AND ABILITIES

: Must be a self-starter and possess initiative, customer service skills and the ability to work independently, especially when assigned to work on nights and weekends. Computer experience in word processing, database, and spreadsheets required. Technology trouble-shooting experience strongly preferred. Must have excellent organizational abilities, interpersonal, proofreading, and keyboarding skills. Must be able to prioritize multiple tasks. Be able to operate calculator, copy machine, printer, computer, Zoom technology, and other equipment efficiently and effectively.