Registrarial Assistant II

REGISTRARIAL ASSISTANT II

, Registrar's Office , will perform complex administrative tasks for the Registrar's Schedules and Records teams; act as the primary face for students, families, faculty, staff, alumni, federal investigators, and the public; and enforce faculty rules and MIT policies across 160+ classrooms. Will be responsible for Classroom Reservations (50%): Own the classroom request and ad hoc process year-round; negotiate utilizing deep knowledge of facilities, scheduling systems, priority access, and event procedures; diplomatically enforce rules; handle routine inquiries regarding maintenance, inventory, and final/conflict exams; and help students with schedule issues and offer input to improve scheduling systems; Customer Service & Triage (40%): Learn complex Registrar functions (records, certifications, degree audits, advising/governance support); serve as initial contact for phones, emails, chats, virtual rooms, and walk-ins; and efficiently triage and assign cases to office staff; Team Support (10%): Act as the event registration and CAC liaison; enter standing reservations; setup and validate final exam layouts in non-classroom venues; coordinate with departments to gather data for 2,200+ subjects each semester, balancing emerging pedagogy and first-year core constraints.

REQUIRED

: Bachelor's degree; three years of related experience, academic setting preferred; highly developed communication, problem-solving, and negotiation abilities; and ability to manage confidential info, juggle concurrent projects, work independently in a hybrid environment, and master complex processes/software.

PREFERRED

: Ticketing system experience. This role is required to be onsite a minimum of 3 days per week. 5/29/2026