Information Desk Staff Category:

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Fitchburg, MA Posted:

Jun 23, 2026

Closes:

Sep 4, 2026 - 11:59

PM EDT Type:

PT Non-Benefited Position ID:

201809

Share About Fitchburg State University:

Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 6,000 full and part-time students. We invite you to learn more about us and how we can help you achieve your educational goals. Institutional Diversity and Social Justice Fitchburg State University embraces a commitment to diversity, inclusion, belonging and social justice. We encourage individuals from historically underrepresented groups to apply and also those who can contribute to diversity, inclusion and equal opportunity in higher education through their teaching, research and mentorship.

Job Description:

The Office of Student Engagement and Campus Center is seeking a federal aid recipient for student employment. This position will be funded by federal work study dollars; only students that receive financial aid awards can be considered for this position. If you have questions about your award or are not certain that you are receiving financial aid, log into your MyFalcon account and check your award amount for Federal Work Study. If you do not see a Federal Work Study award amount, then you are not eligible to apply. If you have any questions regarding your award, please contact the Financial Aid Office at ext. 3156 or finaid@fitchburgstate.edu. Please see below the specific duties and responsibilities of the position. The Campus Center, housed within Hammond Hall, has been student-run since 1977 and has grown significantly over the past four decades, many changes have been made as the needs of our students change and grow. This building, however, still serves its original purpose and offers itself as a place where students can spend time socializing and expanding themselves outside the classroom. Hammond Hall houses everything from offices and services for students to the Gallucci-Cirio Library and the North Street Bistro. The Information Desk is an area of the Campus Center and the Staff reports to the Associate Director of Campus Center Operations.

Requirements:

A successful candidate will be able to perform the following requirements: Requirements Assist with the operation of the Information Desk. Provide friendly quality customer service to patrons. Provide patrons information to the correct and appropriate resource through clerical duties such answering phones and emails. Maintain a clean, organized and professional appearance to the desk. Keep the brochure rack clean and stocked. Update the Rave Alert system with faculty absences and class cancellations, as necessary. Strong computer and typing/record-keeping skills. Effective verbal and written communication skills. Stamp and distribute posters around Hammond. Other duties as assigned.

Additional Information:

Shift Information:

This is a part-time, non-benefited student only position and the hourly rate is $15.00. Employees should expect to work at least 8, but no more than 20, hours per week at $15.00 per hour. Be advised this position is a student employment position; all applicants are requested to apply online utilizing the Fitchburg State jobsite to be considered an active candidate. The Campus Center will collect and keep your application on file for the academic year. Due to the volume of applications, we are unable to contact every applicant. The hiring manager will review applicant information and will contact those candidates that meet the qualifications directly for an interview. If you should have any questions related to the job opportunity please contact the Campus Center with questions. For assistance or questions with the jobsite, please contact the office of Human Resources. Fitchburg State University is an equal opportunity employer.

Application Instructions:

Interested candidates should submit a cover letter, resume and be prepared to enter name/contact information for three professional references. Please click

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