Student Services Assistant

A cover letter and resume are required and should be submitted as a single document with your online application. The cover letter should address your specific interest in this position and outline your skills and experiences as they relate to the specifics of the position. Applications without a cover letter will not be considered. The Department of American Culture in the College of Literature, Science, and the Arts (LSA) is excited to announce an opening for a Student Services Assistant. This is an excellent opportunity to join a supportive and welcoming team of professionals who are passionate about their work in an environment that prioritizes individual professional growth for staff at all levels. We seek a highly motivated, dynamic individual with excellent organizational and communication skills to provide administrative and programmatic support to the department and its programs. The ideal candidate will work effectively with a variety of groups with a service-oriented approach, while demonstrating emotional intelligence, critical thinking, and problem-solving skills in day-to-day operations. The successful candidate will be one of six staff members working as part of the administrative team to provide a high level of service to the American Culture community in three main areas: office management, student services support, and administration. This position reports to the Chief Administrator (CA).

Student Services:

35% Provide support for the majors (2) and minors (5) including declarations and administrative withdrawals Coordinate course evaluation process Facilitate course guide submissions In consultation with faculty instructors, develop fliers, course cards, and other promotional items to advertise courses to students Manage student advising calendars and files for department academic advisors Coordinate departmental writing awards Provide administrative support to department's undergraduate student group Facilitate planning of student-facing events, including Back to School Social, Festifall, Major/Minor Meet-Up, Major/Minor Expo, MESA-palooza, weekly AC study breaks, as well as student events planned by our Ethnic Studies programs Plan department's graduation luncheon Identify, in consultation with departmental advisor, creative ideas for promotional items for undergraduates; order from vendors and maintain inventory Participate in Undergraduate Studies Program Committee and other meetings, as needed Provide support to department student internship programs Provide support to graduate certificate programs Other student services related responsibilities, as needed

General Office Management:

40% Office reception; assist visitors and respond to queries, directing matters to appropriate individuals for action and follow-up, as needed Coordinate use and maintenance of department equipment Monitor/Anticipate and re-order/stock office, kitchen, and meeting space supplies inventory, including ice, beverage, and snack items for meetings Facilities management, including office assignments and coordination with Facilities for furniture orders, work orders, key requests Serve as primary contact to collaboratively schedule department conference rooms and confirm outside meeting rooms; assist in set-up and breakdown of department meeting space including technical assistance as needed Manage department mailroom; coordinate daily outgoing and incoming mail distribution, and departmental UPS account management Delegate daily/weekly tasks for effective support of administrative office and undergraduate program to work-study studen?ts

Administrative:

40% Provide on site coordination for movers, maintenance, and contractors, and for caterers and other deliveries Manage funding request process for department and ES programs Track faculty computer inventory and schedule for replacement Maintain contact information for all instructors, including office hours Maintain MCommunity group email accounts as requested Provide back-up support to the event coordinator and ethnic studies program coordinator Other duties and projects, as assigned A high school diploma or equivalent. At least 2 years of experience in student services. Excellent interpersonal skills and ability to communicate with people from diverse backgrounds; Strong writing skills with proven ability to draft original and complex correspondence; Ability to meet deadlines and prioritize appropriate tasks while handling various projects simultaneously; ability to exercise initiative, independent judgment, and diplomacy; Excellent accuracy and attention to detail while working in a fast-paced environment with frequent interruptions; A self-motivated individual committed to finding opportunities for greater efficiency and collaboration Demonstrated ability to successfully project plan, envisioning the entire scope of a project and then seeing it through from beginning to end; Extensive computer experience with email, spreadsheets, and word processing; The ability to practice discretion when dealing with sensitive matters. Capable of setting up/breaking down rooms for events with the ability to move items weighing up to 25 lbs. Bachelor's degree or equivalent work/educational experience 3-5 years of experience working in an academic department or higher education student services. Experience fostering a welcoming and respectful work environment through effective communication and collaboration with multiple groups. In-depth knowledge of U-M and LSA policies, procedures and systems. Advanced proficiency in all Microsoft Suite software, Adobe Acrobat, Adobe Experience Manager, and Google applications. This is a full-time, seasonal position with an in-person work model during the academic year. There may be opportunities for remote work occasionally. Rare evening work may be necessary, typically scheduled well in advance and may occur only a few times annually. This position has an unpaid seasonal leave of absence from mid-June to mid-August each year. The target salary range for this position is $41,200 to $51,500 annual full-time salary. Please note a higher salary may be offered for highly qualified candidates. As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world. To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision . This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment. The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act. The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended. The University of Michigan is an equal employment opportunity employer.