Job Summary:

The Student Services Coordinator plays a key role in ensuring the smooth operation of the spa and salon training environment, managing client scheduling, and overseeing student financial collections. This role is responsible for coordinating client appointments, maintaining accurate records, and providing outstanding customer service to clients, students, and staff. The Coordinator also oversees compliance with institutional policies regarding student payments and ensures the alignment of operations with the institution's goals.

Key Responsibilities:

Client Scheduling and Operations:

Manage and coordinate spa and salon client scheduling to ensure optimal use of student training hours and resources. Oversee booking software and ensure the accuracy of client appointments and availability. Serve as the primary point of contact for client inquiries, rescheduling, and service-related concerns. Collaborate with instructional staff to align appointments with student skill levels and training objectives. Monitor daily operations to ensure a seamless client experience, addressing any issues that arise promptly.

Student Collections and Financial Management:

Oversee student tuition and fee collection processes, ensuring timely payments. Maintain accurate financial records and provide regular reports to the finance department. Communicate effectively with students regarding outstanding balances, payment plans, and financial policies. Work with students to resolve payment issues and facilitate alternative payment arrangements when necessary. Ensure compliance with institutional and regulatory policies related to student finances.

Administrative and Team Leadership:

Supervise front desk staff and student workers, providing training and guidance as needed. Maintain and update operational policies and procedures for scheduling, collections, and customer service. Analyze client and student data to identify trends and opportunities for improvement in service delivery. Collaborate with the marketing team to promote spa and salon services to the local community. Handle confidential information with discretion and professionalism.

Qualifications:

Education and Experience:

Minimum of 3 years of experience in customer service, scheduling, or financial management. Experience in spa or salon operations is highly preferred. Cosmetology or Ethician License preferred.

Skills and Competencies:

Strong organizational and multitasking abilities. Proficiency with scheduling and payment software (e.g., Envision, Millennium, or similar platforms). Excellent interpersonal and communication skills. Leadership and team management experience. Ability to resolve conflicts and manage difficult situations professionally. Attention to detail and high level of accuracy in financial transactions.

Work Environment:

Fast-paced, customer-focused environment in a spa and salon setting. Occasional evenings or weekends may be required to support operational needs.

Pay:

$30,000.00 - $36,000.00 per year

Benefits:

401(k) matching 403(b) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Are you available to work Saturdays? Do you have a current Cosmetology or Esthetics License?

Work Location:

In person